[Hiring] Senior Product Manager @CVS Health

Role Description

Leads product strategy and execution for the organization's Epic electronic health record (EHR) platform and related clinical informatics tools. Owns the product lifecycle for Epic-integrated solutions from ideation through delivery, partnering with clinical, technical, and operational stakeholders to translate business and clinical needs into product requirements. Applies deep Epic platform expertise, user-centric design, and agile methodologies to drive adoption, quality, and safety across enterprise informatics initiatives to improve healthcare delivery for our patients.

What You Will Do

• Acts as the product owner for Epic and informatics solutions, understanding the clinical, operational, and competitive landscape to advance the organization's technical solutions to support healthcare delivery.
• Owns the full product lifecycle for Epic-based tools and workflows, from gathering ideas through prototyping, build, testing, and go-live, including vendor evaluations for buy vs. build options.
• Creates features, stories, and workflow designs for current and future Epic products based on clinical insights, stakeholder research, and Customer Experience (CX) needs.
• Defines and drives execution pathways by translating strategic informatics goals into actionable product requirements and project plans, including milestones, deliverables, and dependencies across workstreams.
• Partners with business, clinical, and operational teams to build a product vision, identify business and clinical value, and translate use cases and capabilities into clear, actionable product strategy tied to organizational objectives and OKRs.
• Coordinates with technical partners across engineering, data science, integration, and architecture teams in a fast-paced, agile development process to enhance the organization's Epic ecosystem.
• Develops and maintains risk and issue logs, identifying, assessing, and mitigating risks across technical and operational domains, with clear escalation and resolution pathways.
• Ensures workstream integration and alignment across clinical, technical, and operational groups, leading effective cross-functional meetings with clear agendas, follow-ups, and accountability.
• Delivers executive-level reporting on product status, risks, and decisions needed, and builds strong relationships with key stakeholders across the enterprise.
• Develops testing procedures and governance for onsite, monthly, and quarterly Epic assessments, with detailed documentation review.
• Partners with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases.
• Supports approval of product iterations, schedules, releases, and roadmaps to maintain delivery speed and quality across Epic initiatives.
• Supports domain leaders in recruiting, hiring, and developing product and informatics talent in a collaborative, fast-paced, global environment to instill industry-proven best practices.

Qualifications

• 7–10 years of relevant work experience, including experience in product management and healthcare informatics or health IT product/project management.
• Deep Epic expertise, including hands-on experience managing, configuring, or overseeing Epic software, modules, and tools within a healthcare enterprise.
• Ability to deliver complex healthcare technology projects on time and within scope.
• Proven Leader: Comfortable driving strategic decisions, taking ownership, and coordinating resources to ensure successful project outcomes.
• Highly Collaborative: Excel at working with senior-level stakeholders and can translate complex technical topics for a variety of audiences in a matrixed environment.
• Data-Driven Mindset: Uses data to measure product impact and works with analytics teams to evaluate success.
• Adept at problem solving and decision making.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others).
• Adept at execution and delivery (planning, delivering, and supporting).
• Adept at business intelligence and translating data into actionable insight.
• Skilled in change management and driving user adoption of clinical technology.

Preferred Qualifications

• Epic certification(s) in one or more modules relevant to the role (e.g., Mychart, Campaigns, Grand Central, Welcome, Healthy Planet, etc).
• Experience with JIRA, FigJam, Confluence, Lucid or similar tools.
• Experience in Value Based Care and Medicare/Medicare Advantage.
• Comfort operating in a regulated environment with data privacy and compliance considerations.
• Strong executive presence with experience presenting to and building relationships with senior stakeholders across a large enterprise.

Pay Range

The typical pay range for this role is: $67,900.00 - $199,144.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Comprehensive and competitive mix of pay and benefits designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.