[Hiring] Senior Product Manager @H&R Block

Role Description

This is a system-focused Product Management role responsible for the execution, delivery, and ongoing optimization of BlockWorks Online, our tax-pro-facing digital application. The Senior Product Manager will partner closely with Product Experience, Engineering, Design, Analytics, and other cross-functional teams to drive seamless execution from discovery through release, delivering high-quality, customer-centric features that improve engagement, satisfaction, and measurable business outcomes. This role requires a strong operator who thrives in fast-paced environments and has experience managing and delivering enhancements across both consumer- and internal-facing applications, while playing a critical role in ensuring BlockWorks Online provides an intuitive, reliable, and engaging experience for clients and tax pros.

Day to day, you'll:

• Manage the BWO product backlog, prioritization, and release planning
• Partner closely with Product Experience, Engineering, and Design to define requirements, user stories, and acceptance criteria
• Lead implementation of features and enhancements, ensuring the right solutions are built and delivered on time with high quality
• Use data and customer insights to inform feature enhancements and experience improvements
• Facilitate Agile ceremonies and collaborate within an Agile delivery model
• Ensure appropriate instrumentation, testing, and reporting capabilities are in place to support product performance and experimentation
• Identify future and near-term risks, dependencies, and delivery challenges, proactively driving resolution and partnering with other system teams as needed
• Ensure a smooth end-to-end tax pro and client experience across releases
• Serve as the BWO subject matter expert, acting as a bridge between Product Experience, Engineering, and business stakeholders
• Support continuous optimization of the experience through A/B testing, experimentation, and ongoing product improvements

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience
• 4+ years of product management experience, preferably supporting consumer-facing digital products or applications
• Proven ability to manage backlogs, prioritize work, and deliver features in an Agile environment
• Demonstrated experience partnering with cross-functional teams to drive execution and delivery
• Strong understanding of software development lifecycle and modern delivery methodologies (Agile, Lean, DevOps)
• Strong analytical skills with the ability to leverage data to inform decisions
• Excellent written, verbal, and interpersonal communication skills

Requirements

• Demonstrated learning mindset with experience applying experimentation frameworks to inform product decisions
• Comfort leveraging AI tools throughout the product development lifecycle and curiosity for emerging technologies
• A track record of improving end-to-end user experiences, not just shipping individual features
• Experience managing multiple initiatives simultaneously while meeting deadlines
• Confidence making decisions, learning quickly, and adjusting course based on feedback

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Participation in one or more incentive compensation or short-term incentive plans
• Medical and prescription drug coverage for qualifying associates and their eligible dependents
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Automatic enrollment in Business Travel Accident Insurance
• Associate Tax Prep benefit