[Hiring] Senior Product Manager @Tekion

Role Description

Lead the strategy, development, and execution of key product initiatives that drive customer value and support business objectives. Collaborate cross-functionally to deliver impactful product solutions, ensuring alignment with market needs and company goals.

Key Roles & Responsibilities

• Serve as the product domain expert for dealership Fixed Operations workflows, including:
  • Service lane operations
  • Repair order management
  • Technician productivity
  • Parts inventory
  • Parts sales
  • Warranty administration
  • Customer pay service
  • Dealership service performance optimization
• Deep understanding of dealership Parts and Service workflows, including:
  • Appointment scheduling
  • Repair order lifecycle management
  • Parts procurement and inventory management
  • Technician workflows
  • Warranty administration
  • Customer service delivery
• Experience working in the automotive industry and dealership management systems, with strong subject matter expertise in dealership Fixed Operations, including:
  • Parts management
  • Service department workflows
  • Repair orders
  • Technician dispatching
  • Warranty processes
  • Inventory control
  • Customer service operations
• Experience building scalable, user-facing, B2B products supporting dealership Parts, Service, and Fixed Operations workflows for Canadian automotive dealerships.

Qualifications

• 6–8 years of experience in product management, including ownership of major product lines or features
• Strong background in SaaS, cloud platforms, or enterprise technology products
• Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degree preferred
• Proven success in developing and scaling products in cross-functional environments
• Strong analytical, leadership, and communication skills
• Experience with Agile methodologies, product lifecycle tools, and data-driven decision-making
• Bilingual French and English required because the role involves regular communication with English-speaking colleagues, stakeholders and cross-functional teams located outside Quebec.

Requirements

• 6 à 8 ans d'expérience en gestion de produits, incluant la responsabilité de lignes de produits ou de fonctionnalités majeures
• Solide expérience avec les produits SaaS, les plateformes infonuagiques (cloud) ou les produits technologiques destinés aux entreprises.
• Baccalauréat en administration des affaires, en informatique, en génie ou dans un domaine connexe; un diplôme de niveau supérieur est un atout
• Expérience démontrées dans le développement et la mise à l’échelle de produits dans les environnements interfonctionnels.
• Excellentes compétences analytiques, en leadership et en communication
• Expérience avec les méthodologies Agile, des outils de gestion du cycle de vie des produits et la prise de décision fondée sur les données
• Bilinguisme (français et anglais) requis — ce poste exige des communications régulières avec des collègues, des parties prenantes et des équipes transversales situées à l'extérieur du Québec et s'exprimant en anglais.

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development