[Hiring] Senior Product Manager @ServiceTrade

Role Description

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Senior Product Manager, Stella AI who’s excited to make an impact. In this role, you will be responsible for leading product strategy and execution within Stella, ServiceTrade's suite of agentic AI products. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration, at a moment when technology, data, and AI are reshaping how essential service work gets done. You'll lead initiatives for high-impact, AI-powered features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes.

Qualifications

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
• Experience leading or contributing to at least one meaningful AI-powered product or feature launch
• Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and AI/ML integration concerns
• Strategic thinker who can dive deep into details without losing sight of business goals
• Excellent communicator across technical and non-technical stakeholders
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Intellectually curious about AI
• Prior experience shipping AI or agentic workflow products, particularly in a B2B SaaS context
• Versed in agile development with a bias for action and adaptability
• Strong customer orientation and ability to translate insights into product innovation
• Proactive, self-starting problem solver who takes ownership and initiative
• Comfortable navigating evolving priorities in a growing company

Requirements

• Champion AI in Your Own Workflow: Use AI tools to improve your own workflows—from research and requirements writing to data analysis—and encourage the same practice across your team.
• Drive AI Product Strategy & Execution: Lead strategic planning and tactical delivery for Stella products, ensuring each capability is grounded in real customer workflows and delivers measurable value.
• Own the Roadmap: Define, refine, and prioritize AI-powered features that support ServiceTrade's mission.
• Customer & Market Discovery: Engage with users, prospects, and partners to understand their workflows and pain points.
• Launch AI Capabilities That Earn Trust: Partner closely with Product Marketing, Sales, and Customer Success on how new AI capabilities are introduced to customers.
• Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals.
• Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT.
• Thought Partnership: Collaborate closely with senior leadership to inform product strategy.
• Industry & Technology Awareness: Track market trends, competitors, and emerging AI technologies.

Benefits

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
• Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development