[Hiring] Senior Product Manager @Hop

Role Description

If you're excited about using data science and AI to improve member health outcomes while delivering meaningful value, Smart Care offers a unique opportunity to do both. Smart Care builds intelligent, personalized solutions that help identify the right opportunities for our members and enable care teams to take the right actions at the right time. The work spans LLMs, causal inference, deep learning, and deep analytical problem-solving to turn complex clinical and behavioral data into actionable insights and scalable solutions.

As the Smart Care Squad Lead and Product Manager, you'll operate at the intersection of product sense, technical acumen, stakeholder leadership, and user-centered solution design—shaping strategy, driving execution, and translating complex healthcare problems into solutions that improve member outcomes and drive measurable business value.

If building products that help our members while advancing our organizational goals excites you, we'd love to have you help shape the next chapter of Smart Care.

What You'll Do

• Responsible for timebound delivery of Smart Care solutions to deliver on business value, converging business and technical perspectives to accelerate design decision.
• Create clarity around priorities, expectations, and shared outcomes for the Squad.
• Own the product backlog, facilitate problem solving, scoping, and prioritization, balancing near-term commitments with longer-term value.
• Run day-to-day planning and ceremonies, and champion Agile practices.
• Clarify and coordinate dependencies with other teams and stakeholders.
• Collaborate tightly with squad technical captains to create user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering, and stakeholder teams.
• Support engineering and data science teams to implement features by clarifying requirements, facilitating technical feasibility discussions, and helping them to understand users and the business needs.
• Facilitate problem solving across teams, factoring in trade-offs between speed, scalability, and quality.
• Align delivery plan to adjacent solutions to capture cross-portfolio value.
• Conduct user research, usability testing, and competitive analysis to inform product decisions and validate hypotheses.
• Collaborate with designers to create UX flows, wireframes, and product designs.
• Define, monitor, and analyze product performance metrics, identifying opportunities for improvement and optimization.
• Support the establishment and maintenance of release-management frameworks.
• Develop and execute strategies for proactive user support and issue resolution.
• Support business case development and roadmap planning with stakeholders and leadership.

How

• Demonstrate strong executive communication, stakeholder management, and client-facing skills to influence decisions, build alignment, and drive adoption.
• Champion a data-driven, and innovation-focused mindset with a strong commitment to product excellence and continuous improvement.
• Stay current on emerging trends in analytics, data platforms, AI/ML, and digital technologies, and identify opportunities to apply them across lines of business.
• Facilitate continuous improvement in product planning, execution, and launch processes.
• Champion Agile methodologies and lean practices in product development.
• Evaluate and introduce new tools, frameworks, and methodologies that improve analytics product delivery, insight generation, and innovation across teams.

Qualifications

• 7+ years’ experience in Product Management or Technical Product Management role.
• 5+ years’ experience running the day-to-day product execution with Data Science and/or Engineering teams on the ground.
• 3+ years’ experience working with SMEs to uncover nuances in ambiguous business problems and operational processes.
• 3+ years’ experience with stakeholder management.
• 3+ years’ demonstrated ability to drive outcomes in a complex environment.
• 2+ years’ experience building capabilities that leverage AI, ML, or other advanced analytics.

Preferred Qualifications

• Strong verbal and written communication skills.
• Self-starter interested in leveraging new AI tools and technologies to improve productivity and new ways of working.
• Excellence in prioritization and aligning senior stakeholders on a unified vision.
• Strong Excel/SQL/analytics/Storytelling capability.
• Proven track record of managing all aspects of a successful product throughout its lifecycle, especially in taking a product from concept through launch.

Company Description

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.