[Hiring] Senior Product Enablement Manager @DataSpring

Role Description

The Sr. Product Enablement Manager owns how DataSpring users and customers learn to use our products successfully, and serves as a cross-functional liaison between Product and the teams that support our users. This is a hands-on role that combines content creation and product adoption with ownership of how product information and user feedback flow between teams.

• Identify where users encounter friction and determine the most effective intervention.
• Create solutions including in-app guidance, guided walkthroughs, short-form videos, and visual tutorials.
• Work closely with the product team by participating in user acceptance testing and reviewing product analytics.
• Translate insights into timely, effective user education, product recommendations, and change-readiness communication.
• Coordinate with external production or Pendo-services partners when needed.
• Accountable for priorities, instructional quality, product accuracy, consistency, and measurable results.
• Success is measured by changes in user behavior: fewer support contacts, faster time to value, stronger feature adoption, and greater user confidence.
• Strengthen the broader team by absorbing overflow from UX and user enablement teams.
• Exceptional plain-language communicator with strong hands-on production skills.
• Comfortable making independent decisions about priorities and formats.

Qualifications

• Strong writing and editing skills, with the ability to explain complex workflows clearly to nontechnical audiences.
• Demonstrated ability to independently create short-form video, in-app guidance, and written or visual instructional content.
• Hands-on experience with a digital adoption platform; Pendo experience is strongly preferred.
• Demonstrated video-production experience, including screen capture, editing, captions, visual callouts, and narration or voiceover management.
• Sound judgment regarding content priority, instructional format, audience needs, and appropriate depth.
• Ability to interpret product analytics, support data, and customer feedback and draw defensible conclusions.
• Ability to work independently and deliver useful, accurate content under significant deadline pressure.
• Comfort operating in an environment with shifting priorities and incomplete information.
• Strong stakeholder-management skills and the ability to give clear, actionable feedback.
• Strong cross-functional facilitation skills, with the ability to align teams and influence decisions without direct authority.

Requirements

• 5+ years of hands-on experience creating customer education, software product training, product adoption, or enablement content.
• Demonstrated experience producing customer-facing content for a software product or technology-enabled service.
• Hands-on experience with a digital adoption platform required; Pendo experience strongly preferred.
• Experience working within product-development and release cycles.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Prepared to share a portfolio that includes at least one software-training video and one example of in-app, visual, or written guidance.
• Hands-on experience with tools such as Pendo, Camtasia, Descript, Adobe Premiere Pro, Loom, Articulate 360, Adobe Captivate, AI-assisted tools, Jira, Confluence, Microsoft Word, PowerPoint, and Excel.

Benefits

• Competitive compensation and a comprehensive benefits package for full-time employees.
• Medical, dental, and vision coverage.
• 401(k) with company contributions and matching.
• Paid parental leave and tuition assistance.
• Generous paid time off.
• Commitment to investing in our people and supporting professional growth.

Company Description

DataSpring is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S.

• Includes more than 4.8 million provider data records sourced directly from providers.
• Member data representing 75% of covered lives supplied by health plans.
• Helps healthcare operate more efficiently, accurately, and with greater confidence.