[Hiring] Senior Manager, Client Enablement @DeepJudge

Role Description

DeepJudge is growing quickly, and the way our clients learn the product has to scale with us. We’re hiring our first Senior Manager, Client Enablement to build a client enablement program that meets lawyers where they are: live sessions when they matter most, and strong self-serve resources everywhere else. This is a hands-on role with a scaling mandate. You’ll design repeatable training that reduces how much live training each client needs, equip our Customer Success Managers to deliver standard training confidently, and personally lead high-stakes training engagements with our largest clients. Expect your time to split roughly evenly between building the program and delivering training directly. Our users are lawyers, knowledge management professionals, and firm administrators, and they learn best from someone who understands how legal work actually gets done.

• Designing repeatable, role-based learning paths for DeepJudge users and firm administrators.
• Defining what clients learn self-serve, what CSMs deliver, and which engagements you lead directly.
• Owning core training courses such as Intro to DeepJudge and Intro to Admin, from scripting through recording and publishing.
• Writing and maintaining user guides, quick-reference materials, and help center content.
• Equipping and coaching CSMs with scripts, demo flows, and facilitation guides.
• Planning and leading on-site and virtual training days for large and strategic clients.
• Partnering with Product and Product Marketing to turn new features into training, and sharing field insights to shape the product.
• Measuring the impact of training on user adoption.

Qualifications

• 5–10 years of experience in client education, training, or enablement in the legal industry.
• Legal experience, ideally as a former practicing attorney or in an enablement or customer education role at a legal technology company.
• Experience building a training program from the ground up, including resources that scale beyond live sessions.
• Ability to measure whether training works and point to its impact on adoption.
• Hands-on with content: scripting, recording and editing video, and writing clear documentation.
• Ability to present with confidence and credibility to partners, senior lawyers, and firm leadership.
• Thrive building from scratch in a fast-moving company.
• Based in the US Eastern Time zone (New York City area preferred) and can travel up to 40%.

Benefits

• Being the first dedicated client enablement hire and building the program your way.
• Working directly with many of the world’s leading law firms and legal teams.
• Shaping how lawyers adopt AI-powered knowledge tools.
• Close collaboration with Customer Success, Product, and legal engineers across our global team.
• A clear path to team leadership as the program and business grow.
• Competitive base salary plus equity.
• Compensation is determined based on role level, location, skills, and experience, with an expected compensation range of $140,000 OTE to $175,000 OTE.
• Eligible employees may also receive incentives and benefits as part of the total compensation package including equity.