[Hiring] Senior Manager, Salesforce CRM & AI Higher Education @Strata Information Group

Role Description

Lead and grow SIG’s Salesforce CRM & AI Higher Education practice by delivering high-quality, on-time Salesforce and Agentforce solutions that help colleges and universities achieve their enrollment, student success, advancement, and operational goals. This role owns the practice’s strategy, financial performance, and delivery quality; builds and develops a high-performing team of consultants, developers and administrators; and establishes SIG as a trusted leader in responsible, data-ready AI on Salesforce, while remaining hands-on in solution architecture and client engagement.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience. Master’s degree preferred.
• 8+ years of Salesforce experience, including 5+ years in consulting or professional services and 4+ years leading Salesforce teams with direct people management.
• Proven delivery of Salesforce solutions in higher education, ideally including Agentforce Education (formerly Education Cloud).
• Demonstrated hands-on delivery of at least one Agentforce or AI-on-Salesforce solution through to production, with an understanding of responsible AI and FERPA.
• Strong knowledge of core Salesforce infrastructure including Sales, Service and Experience Clouds is required. Marketing Cloud and Data 360 experience is preferred. Experience integrating with Ellucian Banner or Colleague is a strong plus.
• Experience managing utilization, forecasting, and margin, and leading pre-sales scoping, estimating, SOWs, and RFP responses.
• Salesforce Certified Administrator required. Agentforce Specialist (or within six months), Education Cloud Consultant, and architect certifications preferred.

Requirements

• Own the Salesforce CRM & AI practice end to end, including service strategy, delivery model, team capacity, and financial performance, through an annual practice plan aligned to SIG’s growth goals.
• Evolve SIG’s Salesforce service portfolio across Agentforce Education, Agentforce AI agents, Marketing Cloud, and Data 360.
• Build and own SIG’s Agentforce offering for higher education: AI readiness assessments, fixed-scope first-agent pilots, and ongoing agent management within Salesforce managed services.
• Lead Data 360 and data-readiness work with SIG’s Integrations and Data teams, connecting Salesforce with Ellucian Banner and Colleague, Slate, and other campus systems.
• Define SIG’s standards for responsible AI on Salesforce, including student data privacy (FERPA), agent guardrails through behavioral boundaries, testing, human oversight, and monitoring.
• Drive the use of AI within SIG’s own delivery to improve quality, utilization, and margin.
• Oversee Salesforce implementations, optimizations, integrations, and managed services, ensuring on-time, on-budget, high-quality delivery with consistent methodologies and reusable assets.
• Ensure solution architecture follows Salesforce best practices, and provide hands-on architecture and engagement leadership on strategic projects.
• Build relationships with senior institutional stakeholders and partner with Sales on discovery, estimating, SOWs, RFP responses, account expansion, and renewals.
• Manage utilization, billable hours, and resource allocation with the Resource Management Office, and partner with Finance on forecasting and margins.
• Report practice KPIs, including utilization, project health, client satisfaction, certifications, and AI adoption.

Benefits

• Starting salary range for this position is dependent on individual skills and experience as well as geolocation.
• Base range $135,000 - $155,000 plus bonus.
• Flexible hours, Remote work.
• Medical, vision and dental.
• Flexible Spending or Health Savings Account.
• PTO, Sick and holiday pay.
• Company Paid Life insurance.
• Retirement 401(k), 5% Company Contribution.
• Professional Development opportunities.
• Connectivity stipend.

Company Description

Strata Information Group (SIG) is a trusted leader in higher education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long-standing and deeply embedded partner within the higher education sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service.