[Hiring] Senior Manager, Digital Product - Partner Channel Scheduling @CVS Health

Role Description

We are looking for a dynamic, passionate, and experienced Sr. Product Manager to join the Signify Health team to help realize the product vision to help move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation.

In this role you will collaborate with and influence cross-functional peers including:

• Engineering
• Analytics
• Design
• Operational teams
• Client success executives
• Partnerships leaders
• Product and technical teams at external channel partners and health plan clients

This role will own Signify’s partner channel scheduling product roadmap — building the capabilities that let external partners schedule In-Home Evaluations (IHEs) for members while they sign up for health plans or activate benefits.

• Define and execute the product strategy for partner channel scheduling across agent-assisted and self-scheduling capabilities.
• Expand partner scheduling APIs to support full appointment management, including booking, cancellations, and rescheduling.
• Extend agent-assisted scheduling to PBM and health plan call centers.
• Define and launch an embeddable scheduling software development kit (SDK) with a single sign-on (SSO) hand-off.
• Support smaller-volume partners who promote and schedule through Signify’s self-service scheduling page.
• Partner with engineering, analytics, operations, and client success to keep every integration on one shared scheduling platform.
• Communicate complex concepts to influence leadership, peers, partners, and stakeholders.
• Proactively identify user, partner, or business needs and recommend innovative solutions.
• Develop a clear vision and short-term and long-term roadmap with value definitions.
• Observe and interview users to aggregate and connect their feedback into defined problem statements.
• Coordinate dependencies, communicate timelines, and manage expectations across internal teams, partners, and health plan clients.
• Understand high-level strategic levers and drivers of the business.
• Understand the healthcare industry and the Medicare Advantage distribution ecosystem.

Qualifications

• 7 or more years of professional experience including 5 years of product experience.
• Demonstrated ability to audit complex technical architectures and successfully launch simplified, scalable products.
• A strong track record of delivering products and ensuring customer and partner success.
• 5 to 7 years stakeholder management experience.
• Prior performance improvement or program management experience.
• 2 or more years’ experience working directly with external partners or clients.
• 2 or more years of experience conducting user research, field observations, or interviews.
• 5 or more years of experience collecting, analyzing, and summarizing data from disparate sources.
• Experience working in ambiguous, fast-paced, or '0-to-1' product environments.

Requirements

• Experience building platform, API, or SDK products consumed by external partners or developers.
• Experience delivering embedded or white-label experiences inside third-party apps or portals.
• Experience building scheduling, booking, or marketplace products.
• Familiarity with Medicare Advantage distribution channels.
• Prior experience working within complex, highly regulated industries.
• Track record of standing up a new capability with a dedicated team.

Education

• Bachelor's degree required/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is: $118,450.00 - $236,900.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.