[Hiring] Senior Ecommerce Manager @Grüns

Role Description

We're looking for a Senior Ecommerce Manager, Post-Purchase at Grüns! In this role, you'll own the experience our customers have after they purchase a Grüns product:

• Manage cancellation flows, order management, loyalty, and referral experiences.
• Partner closely with the Retention organization to improve customer retention.
• Collaborate with Engineering and Design to build new post-purchase features from idea to launch.
• Own upsell, cross-sell, and retention metrics tied to this experience.
• Utilize customer research, UX design, and analytics/retention reporting to assess effectiveness.
• Build a repeatable, scalable post-purchase testing function in a fast-paced environment.

This role is part of our remote HQ! We have a fully remote, high-trust work environment and come together biannually for off-sites.

Qualifications

• 3-7 years of product management, Ecom, or retention-focused work, preferably at a DTC company.
• Proficient with Claude Code and Claude Design (or similar AI-assisted workflows).
• Deep experience with analytics and retention reporting (e.g., GA4, Heap).
• Comfortable partnering with engineers on APIs, backends, or queues.
• Deep knowledge of customer research and UX design methods.
• Experience with price modeling, price positioning, and a pricing/testing platform (e.g., Intelligems).

Requirements

• AI-driven: Obsessed with automating work and creating new workflows using AI.
• Curious and analytical: Constantly digs into engagement and retention data.
• Action-biased: Moves fast, iterates often, and learns from what's live.
• Collaborative communicator: Keeps teams aligned through clear updates.
• Process-minded: Brings structure to feature and pricing testing.
• Member-obsessed: Approaches features from the lens of the member.
• Growth-oriented: Seeks feedback and builds skills across tools.
• Decisive prioritizer: Synthesizes data to make informed decisions.

Benefits

• Competitive total compensation package, including a base salary range of $140,000-$160,000 plus bonus.
• Comprehensive benefits package designed to support well-being and growth.

Company Description

At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients.

• We aim to fix the issues with traditional nutrition products.
• No more choking on pills or dealing with gross powders.
• Grüns offers comprehensive nutrition, made convenient and delicious.