[Hiring] Senior Director, Product Operations @OEC

Role Description

Provides guidance to assigned product leaders and their direct reports, and ensures work is distributed across the team in a manner that optimizes throughput and builds skills and capabilities. Monitors evolution in the industry, innovation in parallel industries, competitor products, market, and consumer trends, to drive product portfolio decisions. Establishes, directs, and maintains the overall policies and strategies for product operations.

Key Responsibilities

• Leads, guides, evaluates and monitors deliverables of assigned product team(s).
• Ensures clarity around priorities and provides performance feedback and coaching.
• Motivates and empowers department leaders to manage day-to-day execution of team operations and removes obstacles to improve team productivity & effectiveness.
• Encourages leadership development and growth and implements professional development plans for high-potential employees.
• Ensures performance issues are addressed timely and appropriately.
• Works in collaboration with senior leadership to identify and execute engagement, recognition, promotion, and retention strategies.
• Guides and assists the creation of the product roadmap, success criteria, and product launch plans.
• Partners regularly with senior management and leadership teams to develop OEC and product line strategies.
• Models adaptability by encouraging continuous evolution to product portfolio considering industry trends.
• Develops and builds business cases reflecting all necessary commercial and technical considerations.
• Partners with Technology leaders to refine and deploy effective collaboration techniques between product and engineering.
• Owns organizational approach to product lifecycle management.
• Designs product packaging, pricing, and name to distinguish product line(s) from other OEC and competitive products.
• Defines core services across the portfolio that are customer-focused, revenue-generating, strategically sound, and operationally central.
• Recruits, hires and onboards new product leaders and staff.
• Supports the legal team and subsequent agreement needs, business development strategy, and related work.
• Assists in developing annual department budget(s).
• Continuously innovates on best practices for how AI is leveraged.

Qualifications

• A bachelor’s degree from an accredited college or university in Business, Marketing, or related discipline.
• In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered.

Requirements

• At least 14 years of progressively responsible experience in a product development environment managing large scale projects and implementations.
• At least 10 years of people management experience with responsibility for leading a team of direct reports.
• Ability to lead diverse teams and create an engaging and positive culture.
• Background as both a hands-on product manager and a senior people leader.
• Applied AI experience, ideally including designing and building AI agents.
• Experience in a private equity-backed business, with software as a service (SaaS) background.
• Experience with Profit & Loss (P&L) management and department budgeting.
• Excellent at coaching and developing people, building strong leaders.
• Able to lead without authority, influencing and aligning stakeholders.
• A proven change agent who drives adoption of new processes, tools, and ways of working.
• Monetization and pricing experience, including pricing strategy.
• Strong interpersonal skills with executive presence.
• Flexible and adaptable approach to work.

Travel

Travel for this position is required and anticipated to be approximately 10-20% of the time.

Benefits

• Flexibility in work arrangements (remote, hybrid, or in-person).
• Strong sense of camaraderie and community.
• Empowerment to take risks, learn, and grow within a dynamic environment.