[Hiring] Senior Director, Product Management @Affirm

Role Description

Post-purchase experiences are one of Affirm’s most critical customer experiences, directly shaping customer trust, credit performance, and the economics of every loan we serve. We’re looking for a Senior Director of Product Management to lead the teams responsible for the end-to-end repayments journey—from how customers manage and make payments to how Affirm supports customers through delinquency, collections, credit reporting, bankruptcy, and financial hardship.

This leader will oversee a large, multi-domain product organization and set the long-term strategy for several foundational post-purchase consumer experiences and platforms. The ideal candidate is a seasoned product leader who brings together customer-centered thinking, platform strategy, financial discipline, and strong organizational leadership.

What you’ll do

• Lead and scale a high-performing product organization.
• Manage and develop a team of approximately 15 product managers, including people managers. Set a high bar for product craft, strategic thinking, execution, and talent development.
• Own the end-to-end repayments strategy.
• Define the multi-year vision for how customers manage and repay their Affirm loans, including the app and web experiences, consumer payment platforms, payment success, and support for customers experiencing financial difficulty.
• Improve customer outcomes and recovery performance through smarter treatments, flexible payment options, payment retries, and scalable operational capabilities.
• Transform collections and recoveries.
• Set the product strategy for Affirm’s collections and recoveries experiences and platforms.
• Set the vision for critical platforms.
• Lead the strategy for communications, open banking, credit reporting, bankruptcy, and hardship platforms—ensuring these capabilities are scalable, compliant, and able to support Affirm’s continued growth.
• Deliver meaningful business and customer impact.
• Establish clear goals and success metrics across customer experience, payment performance, delinquency, recoveries, transaction costs, complaints, and operational efficiency.
• Balance customer needs, risk, and economics.
• Make thoughtful product decisions that strengthen customer trust while improving credit outcomes and long-term loan economics.
• Drive cross-functional alignment at scale.
• Partner closely with Engineering, Analytics, Credit, Risk, Operations, Finance, Legal, and Compliance to establish shared priorities and translate strategy into coordinated execution.
• Enable global scale.
• Build platform capabilities that can support new products, international markets, regulatory requirements, and increasingly complex servicing needs.
• Influence senior leadership.
• Clearly communicate strategy, investment priorities, performance, and tradeoffs to executive stakeholders. Help shape company-level decisions across the broader consumer and financial platform ecosystem.

Qualifications

• 15+ years of product management experience, including leading large, high-performing teams of PMs and people managers across multiple domains.
• Deep experience in consumer fintech, lending, payments, servicing, collections, or another regulated financial environment.
• Proven ability to define and execute multi-year strategies spanning customer experiences, complex platforms, and operational capabilities.
• Strong customer, technical, and analytical judgment, with the ability to balance customer outcomes, risk, compliance, and business economics.
• Track record of driving alignment and execution across Engineering, Analytics, Risk, Operations, Legal, Compliance, Finance, and executive leadership.
• Exceptional leadership and communication skills, with the ability to create clarity, influence senior stakeholders, and develop strong product leaders.
• Proficiency with AI-assisted tools to accelerate analysis, decision-making, and team effectiveness.
• Bachelor’s degree or equivalent practical experience.

Requirements

• Base Pay Grade - V
• Equity Grade - USA 21
• Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
• USA base pay range (CA, CT, NJ, NY, WA) per year: $340,000 - $375,000
• USA base pay range (all other U.S. states) per year: $305,000 - $340,000

Benefits

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.