[Hiring] Director, Product Management - Agency Solutions @CX Marketing

Role Description

As the Director, Product Management – Agency Solutions, reporting to the VP of Product Management on the Innovation & Development team, you will lead product strategy and execution across Moore’s Agency roadmap. This is a senior leadership role that starts hands-on, owning strategy and delivery directly, with the opportunity to build and lead a team as the Agency Solutions portfolio grows.

• Own the product vision, strategy, and multi-year roadmap for Agency Solutions, aligning investments to Moore’s business priorities, client outcomes, and agency growth goals.
• Serve as the primary product partner to Agency Leaders and executive stakeholders, shaping where product and technology can create the most value across agency operations and client delivery.
• Lead discovery, requirements, and delivery directly for the highest-impact initiatives, and lead a supporting team as the portfolio grows.
• Make portfolio-level prioritization and investment decisions across client and agency needs, new capabilities, platform improvements, technical dependencies, and operational excellence, and communicate the trade-offs clearly.
• Build business cases for new initiatives, including expected value, cost, risk, and success measures, and secure alignment with leadership.
• Set the AI direction for agency work, identifying where copilots, agents, and automation can improve quality, speed, and profitability, and guiding responsible adoption.
• Establish product, adoption, quality, and financial metrics for Agency Solutions, and report progress and outcomes to senior leadership.
• Apply deep knowledge of data & analytics, which many of the products across Agency Solutions will require.
• Partner with engineering, data, design, and creative technology leaders to align capacity, sequence dependencies, and deliver against roadmap commitments.
• Establish consistent product practices across Agency Solutions, including discovery, requirements, release planning, launch, enablement, and post-release learning, that scale across stakeholders and products.

Qualifications

• 10+ years of experience in product management, with progressive responsibility for product strategy and cross-functional leadership.
• Track record of setting product strategy and owning multi-year roadmaps for a product portfolio or significant product line, with measurable business results.
• Experience partnering with executive stakeholders and translating business strategy into product investment decisions.
• Proven ability to lead through influence across cross-functional teams; people management experience, or readiness to build and lead a team, is a plus.
• Strong business acumen, with experience building business cases and connecting product decisions to revenue, cost, profitability, and client outcomes.
• Hands-on experience with Agile delivery using JIRA, Confluence, or similar platforms, including writing requirements, user stories, and acceptance criteria.
• Skilled at bringing structure to ambiguous, cross-functional problems and making clear, well-reasoned prioritization decisions.
• Demonstrated data & analytics expertise, as you will lead products that rely heavily on analytics. Experience defining success metrics, analyzing data, and using insights to guide strategy and communicate results.
• Experience taking AI-enabled products or workflows from concept to adoption is strongly preferred.
• Excellent written and verbal communication skills, with the ability to influence senior leaders and work effectively with technical teams.
• Knowledge of agency operations, nonprofit fundraising, reporting and measurement, media, digital, or creative technology is preferred.
• Bachelor’s degree required; MBA or equivalent practical experience is a plus.

Benefits

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off.

Company Description

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.