[Hiring] Product Specialist @Istari Digital

Role Description

Istari is a platform for sharing and working on engineering data in highly regulated, no-fail industries — where a mistake can cost a mission, an aircraft, or a life. Teams building spacecraft, hypersonic vehicles, and submarines use it to keep their models, simulations, and test results connected, so they can move fast and not break things.

We’re hiring a Product Specialist to be the connective tissue between our product and the people who use and sell it. This is an early-career role with an unusual amount of surface area:

• Interviewing customers about what’s working and what isn’t.
• Building a one-pager for the sales team.
• Recording a demo of a feature that shipped last week.
• Turning a pile of feedback from customer-facing teams into actionable insights for the product team.

We’re not hiring for years of experience. We’re hiring for smarts and hustle — someone who learns fast, follows through on everything they pick up, and finds real energy in being useful across a lot of fronts at once. You’ll work directly with our Head of Product, and you’ll learn how product gets built at a company where the users are aerospace and defense engineers and the stakes are real.

Done well, this role is a launchpad. You’ll touch customer research, product marketing, sales enablement, and product management in your first year — and the more you take on, the more you’ll be given.

Core Responsibilities

• Gather customer feedback: sit in on customer calls, run lightweight interviews, and watch how people actually use the product.
• Collect and organize feedback from customer-facing teams — sales, deployment, support — into clear themes the product team can act on, and close the loop so those teams know they were heard.
• Create sales collateral: one-pagers, demo scripts, feature explainers, and competitive snippets that help the sales team tell the product’s story well.
• Demo features to customers and internal teams — showing a systems engineer how a supplier working in NX and a prime working in CATIA can verify against each other on every revision — and keep our demo environments and materials current as the product evolves.
• Help the product team with whatever moves the mission: release notes, documentation checks, testing a new feature before it ships.

Qualifications

• 0–3 years of work experience. New grads are welcome. What matters is evidence of hustle — a project you shipped, a club you ran, a job where you clearly did more than the description asked.
• Strong writing. Most of this job is turning messy input into clear output, and clear writing is how that happens.
• Genuine curiosity about how things work — the product, the customer’s world, why a deal closed or didn’t. You ask good questions and actually listen to the answers.
• Follow-through. When you pick something up, it gets done, and nobody has to check.
• Comfort with technology. You don’t need to code, but you’ll be demoing a technical product to engineers, and you should enjoy learning it deeply enough to do that well.
• Directness. When asked for your best guess, you give it — you don’t hedge.

Preferred, not required

• A portfolio of things you’ve made — writing, videos, a side project, anything that shows you can produce.
• Experience in a customer-facing role, even informally (support, tutoring, retail — anywhere you had to understand what someone needed).
• Exposure to engineering, aerospace, defense, or another technical domain.
• Must be a US citizen living within the United States.

Benefits

• $96,600 - $160,000 a year.
• The anticipated compensation range for this position may vary based on experience, skills, qualifications, location, and business needs.
• In addition to base salary, this role may be eligible for bonuses, equity, and a comprehensive benefits package.