[Hiring] Product Owner @Manulife

Role Description

We are seeking a strategic and customer-focused Product Owner to lead high-impact fraud initiatives and shape the vision, roadmap, and delivery of key Fraud, Waste & Abuse capabilities. In this role, you will own the product backlog, translate business needs into clear priorities, and partner with agile, technical, and cross-functional teams to deliver meaningful outcomes. The ideal candidate brings strong Long-Term Care experience, a data-driven mindset, and the ability to balance customer insight, technical constraints, and business value to continuously improve product performance and innovation.

• Lead and prioritize critical fraud initiatives to deliver business value.
• Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.
• Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.
• Represent the voice of the customer by incorporating user research and feedback into product decisions.
• Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.
• Use KPIs, experiments, and data analysis to measure performance and guide product direction.
• Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.
• Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.

Qualifications

• Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments.
• Strong organizational, analytical, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.
• Excellent verbal and written communication skills, with the ability to clearly articulate product vision, opportunities, and outcomes to diverse stakeholders.
• Solid understanding of technical architecture, current technology stacks, and platform constraints to support effective product decisions.
• Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions to align teams and define priorities.
• Demonstrated ability to lead projects or workstreams independently, provide subject matter guidance, and coordinate small cross-functional teams.
• Experience in product development, project and change management, with a strong focus on delivery, stakeholder alignment, and continuous improvement.
• Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive ongoing optimization.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Employees have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

• Manulife is an Equal Opportunity Employer.
• We embrace our diversity and strive to attract, develop, and retain a workforce that is as diverse as the customers we serve.
• We are committed to fair recruitment, retention, advancement, and compensation.