[Hiring] Product Owner, Claim Intake @Gallagher

Role Description

Gallagher Bassett is seeking a Product Strategy Owner – Claim Intake to lead the transformation of our claim intake ecosystem into a digital, AI-enabled, omnichannel experience. This role combines strategic product ownership with deep operational and technology expertise, driving the vision, roadmap, and delivery of innovative solutions that improve client, claimant, and adjuster experiences.

• Own the product end-to-end, from vision and strategy through delivery and adoption.
• Translate complexity into scalable solutions that improve operational performance and customer experience.
• Drive transformation and modernization, not simply maintain existing processes and systems.
• Leverage AI and emerging technologies to redefine how claims are reported, triaged, and routed.
• Deliver measurable business outcomes through product innovation, operational excellence, and continuous improvement.

How you'll make an impact:

• Own the end-to-end product strategy, roadmap, and execution for Gallagher Bassett's claim intake platform.
• Lead the design and delivery of AI-powered and conversational intake capabilities across multiple channels, including web, phone, mobile, and digital self-service.
• Drive development of intelligent triage, routing, and assignment solutions that improve speed, accuracy, and customer experience.
• Translate complex operational processes and technical requirements into scalable product capabilities and business value.
• Define product vision, priorities, business cases, success metrics, and outcome-based roadmaps.
• Partner with stakeholders across Claims, Operations, Technology, Data & Analytics, and Client Services to align product investments with strategic objectives.
• Leverage data, customer insights, and market trends to identify opportunities for innovation, automation, and continuous improvement.
• Manage product backlogs, requirements, and release planning while balancing business needs, technical considerations, and delivery timelines.
• Champion modernization initiatives, emerging technologies, and AI-driven solutions that enhance efficiency, accuracy, and scalability.

Qualifications

• Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.
• Ability to work independently with minimal direction.

Requirements

• Strong claims, insurance, or intake experience.
• Experience with AI/ML, NLP, or conversational interfaces.
• Experience with workflow automation / decisioning systems.
• Experience with omnichannel digital products.
• True product mindset (not just requirements gathering).
• Ability to operate in both strategic (vision, roadmap) and tactical (stories, debugging, delivery) capacities.
• Comfortable in ambiguity and building from scratch.

Success Metrics

• Reduction in intake time and manual effort.
• Increased digital and conversational intake adoption.
• Accuracy and completeness of intake data.
• Speed and effectiveness of triage and assignment.
• Measurable impact on claim outcomes.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.