[Hiring] Product Operations Specialist | API Developer Support @Ramp
Mar 25, 2025 - Ramp is hiring a remote Product Operations Specialist | API Developer Support. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
In this role, you will serve as an expert in Ramp’s APIs, ensuring that our customers and partners can effectively build, troubleshoot, and optimize their Ramp integrations. You will be the technical backbone for our developer community, working directly with them to overcome challenges and identify opportunities for product improvements. You will also help shape the evolution of Ramp’s API offerings and integrations within the App Center, helping us continuously raise the bar on quality, reliability, and ease of use. Additionally, you’ll have the unique opportunity to interface with technical and product leaders at emerging fintech startups, frequently engaging with Ramp’s marquee partners to drive next-level innovation and collaboration across the ecosystem.
What You’ll Do
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Drive Developer Success
- Lead the Go-To-Market and enablement processes for new launches for third party API integrations
- Assist customers in designing best-in-class integration strategies, sharing best practices for efficient and secure API usage
- Maintain comprehensive documentation and knowledge-base articles to enhance self-service and reduce friction for developers
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Product Feedback & Improvement
- Identify potential product or API enhancements, collaborating with product and engineering to proactively improve Ramp’s developer experience
- Gather and synthesize developer feedback to inform strategic decisions and roadmap prioritization
- Participate in cross-functional efforts to shape and refine our App Center offerings, ensuring high-quality, scalable integration solutions
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Oversee Technical Support
- Act as the primary technical contact for developers and partners integrating with Ramp’s APIs
- Work towards driving self-service and deflection for inbound developer inquiries
- Own, troubleshoot, and resolve complex API and integration issues, collaborating closely with our internal engineering, product, and support teams
- Ensure timely communication and resolution of customer inquiries to build trust and confidence in the Ramp platform
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Continuous Learning & Community Engagement
- Develop and maintain deep expertise in Ramp’s product and APIs as well as relevant third-party tools and frameworks
- Foster strong relationships with the developer community by contributing to forums, attending meetups/webinars, and leading technical workshops as needed
- Promote knowledge-sharing by mentoring teammates and leading technical enablement sessions within Ramp
Qualifications
- 3+ years of experience working in technical support, developer relations, product operations, product management or software engineering
- Familiarity with at least one programming language (e.g., Python, Node.js, Java, or Go); experience troubleshooting code-level issues
Requirements
- Demonstrable ability to think critically, diagnose technical issues, and propose innovative solutions
- Outstanding written and verbal communication skills, comfortable interfacing with both technical and non-technical audiences
- A collaborative mindset, with proven ability to work effectively across cross-functional teams
- Empathy for customers and partners, with a passion for delivering successful outcomes and a positive developer experience
- History of building trust with external stakeholders through clear, transparent communication and consistent follow-through
Preferred Qualifications
- Bachelor’s or master’s degree in Computer Science or a related technical field (or equivalent work experience)
- Experience using Postman
Nice to Haves
- Experience with Retool
- Experience working in financial technology
- Basic understanding of financial technology or accounting principles
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
