[Hiring] Product Operations Manager II @Housecall Pro

Role Description

As a Product Operations Manager II, you are the product voice in our largest franchise and enterprise deals. You work closely with partners before and after they sign, leading discovery, identifying where their operations align with or differ from HCP’s capabilities, and designing a path to help them succeed. You work daily with partners, Business Development, Product Managers, and Engineering to turn complex operational requirements into solutions we can actually deliver.

You own the work everyone else makes decisions from:

• Gap analyses
• Product scope in partner agreements
• Requirements our Product Managers build against

Getting those right means going a step past what a partner asked for to what their business actually needs, shaping a few workable options, and knowing which one you'd recommend before you bring it to Product.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Conduct in-depth discovery sessions with strategic partners to understand business requirements and technical needs
• Lead partner calls and product demonstrations to showcase capabilities, surface constraints early, and build confidence in the solution
• Own detailed gap analyses, propose product solutions, and document product requirements
• Translate partner feedback, business inputs, and usage data into actionable product requirements and prototypes that Product Managers can build from without redoing discovery
• Collaborate with Engineering teams to support Application Programming Interface (API) integrations and enterprise technical solutions
• Partner with Legal, Business Development, and Product teams on feature Statements of Work, product exhibits, and feature prioritization
• Review prototypes and early builds with partners, validate fit against their real operations, and catch misalignment before launch rather than after
• Serve as the primary technical contact for strategic partners while handling escalations and tracking feature delivery
• Optimize workflows, product request backlogs, and escalation frameworks to accelerate feature delivery

Qualifications

• 5+ years of experience in product operations, technical account management, customer success, or product management
• Demonstrated ability to run discovery directly with enterprise or multi-location customers and translate what you hear into structured requirements
• Proven track record leading enterprise software integrations, API solutions, and complex multi-stakeholder projects
• Strong understanding of Software as a Service (SaaS) business models and enterprise operations
• Experience with product management tools (i.e. Jira Product Discovery, Confluence) and project tracking platforms
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Willingness to travel as needed to support partners, typically 15-20% annually
• Bachelor’s degree in a relevant field (i.e. Business, Product, Computer Science), or equivalent work experience

Requirements

• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement
• Strong technical aptitude; ability to reason about integrations, data flows, and system constraints
• Excellent communication and presentation skills across executive and cross-functional audiences
• Highly organized systems thinker with strong problem-solving skills and a bias toward action
• Customer-obsessed mindset with a passion for balancing partner advocacy with overarching business priorities

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from