[Hiring] Product Operations Lead @Counterpart

Role Description

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. You'll build the systems and conditions that let a small team run a national platform: hunting bottlenecks, removing them, and making sure they don't come back, so product, underwriting, and engineering can move at the pace the company needs.

• This role touches every part of how an insurance product works (coverage language, pricing, filings, distribution) and every part of how an AI native company runs.
• What we're looking for is operational rigor: relentless follow through, quick learning, and the judgment to keep a cross functional team on track and moving efficiently, no matter how complex the surface area gets.

HOW YOU OPERATE

• Find the biggest bottleneck in a function, fix it, then move to the next one. You'll be judged on how many you clear, not how many you document.
• Remove unnecessary steps before adding new ones.
• Use AI daily in your own work. You should be one of the heaviest AI users in the company.
• Own New Product Launches, End to End.
• Lead new product launches from kickoff to the point where they run on their own, without you day to day.
• Translate product strategy into clear specifications for pricing, data, and engineering, so requirements don't get lost or reinterpreted.
• Set the build order with engineering and data, and hold that order when priorities compete.
• Build a simple way for underwriting and pricing experts to enter their own rules and judgment into our systems, so they don't need to route through you.
• Keep terminology consistent across every system, model, and team, and update it as the business grows.
• Set up fast, accurate feedback from policies, claims, and lost deals, so we know quickly what's working and what needs to change.
• Create and run one clear process for any change to what we sell (coverage, rules, pricing), so changes don't happen ad hoc.
• Catch problems in testing before they reach a customer.
• Move existing programs onto shared infrastructure instead of maintaining separate one off setups.

Qualifications

• 7+ years solving complex problems through process and product development, or a clear track record of taking on more scope and responsibility over time.
• A systems thinker who obsesses over problems and builds solutions that scale, rather than one off fixes.
• Exceptional project management and documentation skills, with the ability to run multiple workstreams at once without dropping detail.
• A self starter mindset: comfortable rolling up your sleeves in a lean, fast moving environment.
• Real, daily comfort working with AI agents (delegating to them, checking their work, improving them).
• Evidence of grit: something you've pushed through more than once, even when it would have been easier to stop.
• Insurance background is a plus, not a requirement. If you have exposure to policy forms, rate and rule filings, or systems like SERFF, that's a bonus, not a prerequisite.

Who You Will Work With

• Tobias Schuler, Chief Underwriting Officer
• Dave Lin, Head of Product and Engineering
• Stanley Wang, Senior Director, Pricing Analytics
• Chris Shafer, Chief of Staff

Benefits

• Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
• Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office.
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance: to set up your home office with the necessary equipment and accessories.
• Book stipend
• Wellness stipend
• Professional Development Reimbursement
• No working birthdays: Take your birthday off.
• Charitable Contribution Matching

Company Description

We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from.