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Product Manager - Knowledge
@Cresta
[Hiring] Product Manager - Knowledge @Cresta
Mar 15, 2025 - Cresta is hiring a remote Product Manager - Knowledge. 💸 Salary: unspecified. 📍Location: USA, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Product Manager - Knowledge, you will spearhead the development and execution of our knowledge management solutions. Your strategic vision and expertise will be pivotal in shaping products that harness AI to provide real-time assistance, enterprise search capabilities, and AI agent functionalities within contact centers.
- Define and articulate the product vision, strategy, and roadmap for AI-powered knowledge solutions, ensuring alignment with company objectives and market needs.
- Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for AI and agent innovation.
- Lead and collaborate with engineering, design, sales, and customer success teams to drive the product development process from ideation to delivery.
- Define key performance indicators (KPIs) and utilize data analytics to measure product performance, inform decision-making, and drive continuous improvement.
- Engage with customers, partners, and internal stakeholders to gather feedback, understand pain points, and refine product features to enhance user experience and satisfaction.
- Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or a related field. An advanced degree or MBA is preferred.
- A minimum of 6 years in product management roles within enterprise SaaS environments with 0-1 experience, focus on AI/ML-driven products related to knowledge management, enterprise search, or virtual agents.
- Proven experience in the contact center industry is highly desirable.
- In-depth understanding of AI technologies, machine learning applications, and agile development methodologies.
- Demonstrated ability to lead cross-functional teams, manage complex projects, and communicate effectively with both technical and non-technical stakeholders.
- Strong analytical skills with the capacity to translate data into actionable insights.
- Self-motivated, proactive, and capable of getting things done independently in a fast-paced, dynamic environment.
Benefits
- Variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Paid parental leave to support you and your family.
- Monthly Health & Wellness allowance.
- Work from home office stipend to help you succeed in a remote environment.
- Lunch reimbursement for in-office employees.
- Compensation includes a base salary, equity, and a variety of benefits.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Product
Product
|
Salary
💸
unspecified
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
