[Hiring] Manager, Enterprise Customer Success @Cresta
Mar 20, 2025 - Cresta is hiring a remote Manager, Enterprise Customer Success. 💸 Salary: base salary plus annual bonus and equity. 📍Location: USA.
Role Description
As the Manager of Customer Success at Cresta, you'll be at the forefront of driving customer success and fueling business growth. In this role, you'll lead and nurture a high-performing team of Customer Success Managers, build strong customer relationships, and take ownership of retention and expansion efforts within our Enterprise segment.
- Build, develop, and lead a team of 3-5 enterprise CSMs, ensuring they are equipped with the tools, training, and support needed to excel.
- Lead the team while running point on 1-2 small accounts to fully learn our customers and the complexities.
- Create processes that will scale as the team doubles in the next 12-18 months.
- Lead the design and execution of programs to enhance customer retention, expansion, satisfaction, and product adoption through targeted initiatives.
- Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and services and identifying opportunities for upselling and cross-selling.
- Establish strong executive presence and communication skills when engaging with C-level executives, ensuring clear, impactful messaging that strengthens relationships and drives strategic alignment.
- Work closely with sales, marketing, product, and engineering teams to ensure seamless cross-functional collaboration, aligning efforts to deliver optimal customer experiences and support business growth.
Qualifications
- Proven leadership experience in Customer Success or a similar leadership role in a technology company.
- Expertise in recruiting, training, and mentoring a high-performing Customer Success team.
- Deep understanding of customer success frameworks, methodologies, and industry best practices.
- Ownership of business outcome metrics such as Gross Renewal Rates and Net Dollar Retention.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Ability to guide and support CSMs through strategic account management and serve as an executive sponsor for key client relationships.
- Eagerness to learn and advise in the contact center space and provide thought leadership.
Benefits
- Variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Paid parental leave to support you and your family.
- Monthly Health & Wellness allowance.
- Work from home office stipend to help you succeed in a remote environment.
- Lunch reimbursement for in-office employees.
- Flexible PTO.
Compensation
Compensation for this position includes a base salary, Annual Bonus, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.
Recruitment Notice
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai .
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
base salary plus annual bonus and equity
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
