[Hiring] Product Manager - Enterprise Support @Netflix

Role Description

We are looking for a Product Manager to join the N-Tech Product team and help build our next generation of enterprise applications focused on collaboration technology space with experience in enterprise SaaS products. In this role, you will:

• Own and manage a portfolio of enterprise products.
• Lead product strategy and partner with teams for tactical project execution.
• Have a keen eye for product design.
• Cross-functionally collaborate with designers, engineers, stakeholders, and other product managers to build scalable and secure products.

Qualifications

• 5+ years of product management experience leading enterprise or consumer products.
• Experience managing products through the full lifecycle, from discovery and requirements through development, testing, launch, adoption, and continuous improvement.
• Ability to understand complex systems and workflows and create simple, intuitive experiences across multiple products and teams.
• Experience using customer insights, data, and metrics to identify opportunities, prioritize investments, and measure product outcomes.
• Ability to balance near-term delivery with a longer-term product vision and make thoughtful tradeoffs across competing priorities.
• Experience partnering closely with engineering, design, data, operations, and business stakeholders.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Experience with support technology, workflow automation, or AI-powered products is a plus.

Requirements

• Create product roadmaps and work closely with engineering, design, support operations, data, and business stakeholders to prioritize and deliver new products and enhancements.
• Manage products through their full lifecycle, from discovery and concept development through iterative delivery, launch, adoption, continuous improvement, migration, and deprecation.
• Use customer insights and data to prioritize opportunities that deliver the greatest employee and business impact and to measure whether products are achieving their intended outcomes.
• Build alignment across teams with different needs and priorities, communicate tradeoffs clearly, and lead product discussions with engineering, operational partners, and senior leaders.
• Develop a deep understanding of the internal support product you will own and create an enduring vision to improve the employee and support-agent experience.
• Own the product strategy and roadmap across internal tools such as Slack, Zendesk, and Jira and the integrations connecting these platforms.
• Partner with support teams, employees, and other stakeholders to understand customer needs, identify pain points, and validate product opportunities through research, data, and feedback.
• Define and improve the data foundation needed to understand support demand, identify recurring issues, measure product performance, and provide actionable insights to support teams.

Benefits

• Comprehensive Health Plans.
• Mental Health support.
• 401(k) Retirement Plan with employer match.
• Stock Option Program.
• Disability Programs.
• Health Savings and Flexible Spending Accounts.
• Family-forming benefits.
• Life and Serious Injury Benefits.
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.