[Hiring] Product Manager @Mitratech

Role Description

Product managers at Mitratech are revenue engineers. You own how your products grow revenue and keep customers successful. You choose the capabilities that matter most, either because they help sales and renewals close or because they make customers more successful. You turn those choices into requirements engineering builds from, then work with customers, support, sales and engineering until the results show up in revenue and retention.

You report into the Product Management organization and work with a distributed engineering and design team across several countries.

What you will do

• Find the revenue opportunity by talking to customers and admins every week, reading usage and satisfaction data, joining win-loss and renewal reviews, and documenting the problem with the revenue case behind it.
• Work with sales and customer success to identify where a missing capability costs deals or renewals, and decide what to build in response.
• Keep the roadmap for your area current and explain what is on it, what is not, and the revenue reason for each choice.
• Define the problem worth solving and the job the customer is trying to get done, with the evidence behind it.
• Plan releases with engineering, estimate effort together, and manage scope as the release moves.
• Represent the customer in engineering, design, support and sales conversations.
• Demonstrate what you are building to customers and to the wider organization, collect their feedback, and secure agreement from stakeholders before a release goes to market.
• Provide sales, support and customer success with what they need to sell and support each release: positioning, demos and answers to customer questions.
• Define the metrics for your area (revenue, retention, adoption and customer satisfaction), report on them, and check each release against the revenue case you made for it.

Qualifications

• 5 or more years of product management experience, including at least 3 in business-to-business enterprise SaaS.
• A record of shipping software that real customers use, and the artifacts to show how you worked: requirements, roadmaps, discovery notes, metrics.
• Experience working with engineering teams across time zones.
• A record of tying product decisions to revenue, retention or expansion, with the numbers to show it.
• Comfort with product analytics and with turning data into a decision.
• Written and spoken English at a professional level. You will write requirements and present in English every day.
• A bachelor's degree in business, computer science, engineering, information systems, economics or a related field, or equivalent professional experience.

Preferred

• Experience in HR technology, such as performance management, learning, applicant tracking, compensation, payroll or HCM.
• Experience adding AI-assisted features to an enterprise product.
• An MBA or master's degree.
• Familiarity with tools such as Jira and Productboard.

How Mitratech will assess the role

Mitratech's product management career path defines the Product Manager level as working independently on problem definition, discovery, release planning, stakeholder alignment, metrics and influence, and as developing the skills of strategy, pricing, negotiation and customer engagement. Interviews assess against those expectations.

Company Description

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.