[Hiring] Product Manager @Panoptyc

Role Description

We're seeking a customer-obsessed Product Manager to drive a new go to market opportunity in retail. You'll transform customer requirements and insights into actionable plans with our LP, Growth and Product teams.

Key Responsibilities

• Deliver and coordinate the operations capacity to convert pilots, expand customers, and drive revenue from zero to one.
• Manage AI, software development and human in the loop to provide our product and service to customer delight.
• Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments.
• Coordinate teams to accomplish installations, data integrations, and pilot operations.
• Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams.
• Write speclets, PRDs, personas and collaborate with Product Owners and their teams who deliver new features in 2-week sprints.
• Define product vision and roadmap, create and refine customer personas, identify market opportunities.
• Lead and create momentum with our Sales, Operations, Success, Support, Product teams to ensure smooth rollouts and operations.
• Create and maintain profit and loss reports for our services and lead the team to deliver features to market with a path to increasingly strong margins.

Qualifications

• 3+ years Product Management or Product Development experience (1+ years B2B/enterprise).
• Entrepreneurial with a hustler mindset.
• Proven track record launching and scaling successful products.
• Experience leading Product Designers and partnering with engineering.
• Strong agile/scrum and sprint-based delivery experience.
• Excellent stakeholder management across organizational levels.
• Exceptional communication skills with ability to influence without authority.
• Technical acumen to discuss concepts with engineering teams.
• Demonstrated customer obsession and analytical skills.
• Project management experience.

Nice to Have

• 3+ years experience designing and refining workflows for human backoffice teams.
• Retail industry experience, particularly operations or store management in grocery or classic retail.
• Background with Loss Prevention teams and retail security.
• Knowledge of retail systems (POS, inventory management).
• Experience with video analytics or AI-powered retail solutions.
• Proficient using AI tools for visualizing ideas, prototyping and refining product specifications.
• Experience with Computer Vision based solutions.
• Operations management experience.

What We're Looking For

• Genuinely curious about retail operations and stopping shrink.
• Thrives in ambiguity and creates structure from chaos.
• Context-switches between strategy and detailed execution.
• A force of nature that brings clarity and contagious energy and enthusiasm.
• The face of the product that customers will intuitively trust.
• Views obstacles as problem-solving opportunities.