[Hiring] Product Manager @Mark43

Role Description

We are looking for a Product Manager to join our CAD (Computer-Aided Dispatch) team. In this role, you will help shape the systems that dispatchers and first responders depend on during critical moments. You will own and evolve key areas of our CAD platform, driving products from idea through launch and iteration while also stepping into existing product areas that need focused product leadership to reach their full potential.

This is a highly execution-focused role for a product manager who is comfortable operating across different stages of the product lifecycle. You might take an ambiguous customer problem and turn it into a new product or capability, or jump into a product already underway, quickly build context, establish priorities, and help the team deliver. You will work closely with a dedicated engineering team and partner cross-functionally with design, sales, implementation, customer success, and other product teams.

The problems we solve are complex, consequential, and often don't come with an obvious answer. You will combine customer insight, product judgment, data, and a deep understanding of our technology to determine where we should invest and how we can deliver the greatest impact for public safety agencies and the communities they serve.

What You'll Do

• Took an ambiguous customer or business problem, explored potential solutions with customers and teammates, and helped define the path from idea to product.
• Stepped into an existing product initiative, quickly built context on the customer need, technical landscape, and work completed to date, and helped the team establish clear priorities and next steps.
• Owned the roadmap and execution for one or more areas of our CAD platform, balancing near-term customer needs with longer-term product opportunities.
• Partnered closely with engineering and design to turn complex operational problems into intuitive, reliable, and scalable product experiences.
• Worked directly with dispatchers, supervisors, command staff, and technology leaders to understand how they work today and identify opportunities to make their jobs easier and more effective.
• Evaluated new product opportunities, emerging technologies, and customer needs to determine where Mark43 can create meaningful value.
• Used product analytics, customer feedback, operational insights, and business context to make prioritization decisions and measure whether the products we build are having the intended impact.
• Collaborated with sales, implementation, customer success, and other go-to-market partners to launch new capabilities, support customer adoption, and incorporate what we learn back into the product.
• Prioritized and refined the product backlog, made tradeoffs when priorities competed, and kept your engineering team focused on the highest-impact work.
• Balanced new product development with the less glamorous but critical work of improving usability, performance, resiliency, scalability, and existing customer workflows.

Qualifications

• 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, workflow-heavy products, or other operationally complex environments.
• Proven ability to own products or significant product areas end-to-end, from identifying and validating an opportunity through execution, launch, and iteration.
• Experience taking products or capabilities from 0 to 1, including working through ambiguity, defining the customer problem, evaluating solutions, and creating clarity for a team.
• Ability to step into an existing product or initiative, quickly understand the context and constraints, and provide the product leadership needed to move it forward.
• Strong product judgment and the ability to balance customer needs, technical considerations, business priorities, and longer-term product strategy.
• Experience working closely with engineering and design teams in a collaborative, one-team environment.
• Comfort engaging directly with customers and translating complex workflows and pain points into clear product opportunities.
• Strong communication skills with the ability to create alignment among technical and non-technical stakeholders.
• Experience partnering cross-functionally with sales, implementation, customer success, support, or other go-to-market teams.
• Experience using qualitative and quantitative insights to guide product decisions, prioritize investments, and evaluate impact.
• Experience building enterprise, workflow-heavy, real-time, or operational products is a plus; public safety experience is not required.

People Who Thrive on Our Team Also Tend to Share the Following Characteristics

• Humble, open, and curious.
• Comfortable with ambiguity.
• Communicative and collaborative.
• Capable and driven.
• Pragmatic and adaptable.

Location

Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states.

Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.