[Hiring] Product Implementation Specialist @Cast & Crew

Role Description

The Product Implementation Specialist is primarily responsible for implementing and configuring of Cast & Crew products for customers which includes:

• Customer workflows
• Approval levels
• Form mappings
• Account code setups

The role consists of:

• Configuration of products
• User acceptance testing for customer specific configurations
• Remote implementation support during the initial go live stages of the project
• End user training

The Product Implementation Specialist works closely with:

• Customer Success Managers
• Product Solutionists
• Product Support Team
• Payroll Team

The position will report to the Product Implementation Manager.

Qualifications

• GED or equivalent required
• 5+ years of generalized experience in a client solutions environment
• Strong customer services and analytical skills
• Excellent written and oral communication skills
• Ability to work overtime as needed

Requirements

• Providing exemplary customer service to a diverse base of customers
• Research, resolve, and respond to end-user issues/problems/questions during the implementation phase
• Document customer requirements and enhancement requests
• Act as liaison between other departments to resolve technical issues as needed
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users
• Maintain documentation and procedures and share knowledge with fellow team members
• Assist with user acceptance testing on assigned projects
• Working knowledge and understanding of payroll processes and systems
• Ability to quickly learn and apply new knowledge
• Self-motivated creative problem solver who enjoys a fast-paced environment
• Other duties as assigned

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) match
• Generous PTO
• Paid parental leave
• Health and wellness programs
• Tuition reimbursement
• Employee discounts

Benefits are subject to eligibility requirements.