[Hiring] Product Analyst @DaCodes

Role Description

We are looking for a Product Analyst II to connect business needs with technical execution, helping development teams deliver valuable, well-defined product improvements.

• Gather business and technical requirements, analyze stakeholder needs, and translate them into actionable user stories with clear acceptance criteria.
• Partner with Product Managers, Product Owners, and technical teams to clarify priorities, improve processes, and support Agile delivery.
• The product environment includes utility services, Customer Information Systems (CIS), billing processes, and customer self-service portals.
• Familiarity with utilities or regulated markets will help you understand business rules, dependencies, and customer needs.
• Advanced English is required for stakeholder discussions, workshops, documentation, and collaboration with technical teams.

Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field.
• 4–6 years of experience as a Product Analyst in a product or technology-driven environment.
• Proven experience gathering requirements and writing user stories and acceptance criteria within an Agile/Scrum framework.
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Familiarity with the utility industry, CIS billing systems, or regulated markets.
• Proficiency with tools such as Jira, Confluence, Trello, or Azure DevOps.
• Ability to translate complex business needs into requirements that development and QA teams can act on.
• Strong communication, facilitation, documentation, and analytical skills.
• Ability to collaborate across functions and manage multiple priorities.
• Advanced English, both spoken and written.
• Based in LATAM.

Requirements

• At least 2 years of experience in the utility industry, customer self-service portals, or CIS billing systems.
• Experience with utility CIS platforms such as SAP IS-U, Oracle CC&B, Oracle C2M, or VXcis.
• Understanding of utility billing processes, including:
• Meter-to-cash lifecycle.
• Billing determinants and rate structures.
• Adjustments and rebills.
• Payments, autopay, and payment posting.
• Experience supporting or enhancing customer self-service portals with features such as:
• Bill viewing and payment.
• Usage and interval data visualization.
• Service start, stop, and transfer.
• Notifications, alerts, and paperless billing.
• Experience with customer journey mapping and pain-point analysis for residential and commercial customers.
• Familiarity with integrations between customer portals, CIS systems, payment vendors, and bill print vendors through APIs or middleware.
• Experience with process modeling, workflow diagrams, or wireframes.

Personal Attributes

• Analytical: Asks thoughtful questions and investigates underlying business needs.
• Detail-oriented: Pays attention to accuracy, business rules, edge cases, and user behavior.
• Collaborative: Builds effective relationships across business, product, and technical teams.
• Proactive: Identifies opportunities for improvement and takes initiative.
• Communicative: Explains complex findings clearly and turns them into actionable recommendations.
• Adaptable: Works effectively in an evolving environment with shifting priorities.
• Customer-centric: Considers the end-user experience when evaluating requirements and product improvements.
• Trustworthy: Handles sensitive information responsibly and maintains confidentiality.

Benefits

• 🚀 Integration into global brands and disruptive startups.
• 🏡 Remote work/Home office.
• 📍 If a hybrid or on-site arrangement is required, you will be informed from the first session.
• ⏳ Schedule aligned with your assigned team/project.
• 📅 Monday-to-Friday work.
• 🎉 Day off on your birthday.
• 🏥 Major medical expenses insurance (applies to Mexico).
• 🛡️ Life insurance (applies to Mexico).
• 🌎 Multicultural work teams.
• 🎓 Access to courses and certifications.
• 📢 Meetups with special guests from the IT field.
• 📡 Virtual team-building events and interest groups.
• 📢 English classes.
• 🏆 Opportunities within our different business lines.
• 🏅 Proudly certified as a Great Place to Work.