[Hiring] Principal Technical Program Manager - Voice AI @Motorola Solutions

Role Description

Reporting to the VP of AI for Motorola Solutions, the Principal Technical Program Manager- Voice AI will be a critical, high-impact leader who thrives on turning highly ambiguous concepts into enterprise-scale AI products and solutions. They will be responsible for driving the strategy and measurable success of our core Artificial Intelligence efforts. This role is pivotal in managing the lifecycle and adoption of central AI models for speech and language understanding (ASR, TTS, translation, LLMs and others) and the foundational AI infrastructure built by our organization and consumed by downstream product teams for their features. This includes building enterprise-scale cloud and edge AI platforms, ensuring that our AI investments translate into quantifiable, improved customer outcomes.

Key Responsibilities

• Drive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features in the area of Voice AI.
• Work across various product teams to define and implement ways to establish and measure a systemic link between AI model performance and customer outcomes.
• Drive strategic programs to integrate AI/ML into our internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality.
• Design, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals.
• Own the organizational mechanism for driving transparency and alignment with partner product teams.
• Provide immediate program management and definition for critical projects, including bringing initial definition to highly ambiguous product concepts and conducting early-stage customer/partner discovery.

Qualifications

• 10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms.
• Deep understanding of AI and Machine learning, preferably speech models and LLMs, Machine Learning lifecycle (MLOps), and data platforms.
• Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms.
• Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, and communicate complex technical and strategic concepts clearly.
• Customer-focused with a track record of building strong relationships and understanding customer needs.
• Experience in public safety, security-focused software, mission-critical systems, or emergency communications is a plus.
• Experience bringing initial definition to "highly ambiguous" product concepts and conducting early-stage discovery for emergent initiatives.

Requirements

• 10+ years of technical program management experience.
• 3+ years of hands-on work as an individual contributor building models, ML pipelines, or developing core speech algorithms or systems.
• 3+ years of hands-on experience in machine learning modeling, production ML pipelines, speech processing algorithms, or software engineering for data-oriented products.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!