[Hiring] Principal Product Manager, Fraud and Risk @Proof

Role Description

As the Principal Product Manager for our Defend product, you will own the strategy, vision, and execution of tools designed for fraud investigation and risk prediction. Defend is our anti-fraud platform that protects consumers against forgery or impersonation. Experience in building fraud or cybersecurity products is a must.

In this role, you’ll collaborate closely with engineering, data science, and design teams to create intuitive investigative tools and data-driven risk models that protect businesses and their customers. You’ll work directly with customers to deeply understand their challenges, anticipate emerging fraud trends, and deliver solutions that drive real impact.

In addition, you will also lead strategic planning, vision definition, GTM strategy, stakeholder alignment, executive presentations, and customer briefings as it pertains to your product area. This role is an individual contributor role, reporting to the VP of Product.

What you'll do as a Principal Product Manager:

• Independently lead customer solution conversations to help unlock activation and gather key product insights to improve your product area.
• Build a deep understanding of the intersection between our customers and our trusted agents to drive these insights back into our product strategy.
• Make critical product and business decisions in an area that is highly ambiguous and requires the synthesis of data, feedback, and customer insights.
• Create product vision and roadmaps to advance our product strategy in the market and present this to key customers and stakeholders.
• Partner with internal stakeholders to review product strategy, build consensus, and ensure alignment.
• Provide status updates, action plans, and recommendations to senior leadership on an ongoing basis.
• Partner with our operations teams to streamline the onboarding of new notaries and agents to our platform.
• Partner with our strategy team to define new business opportunities and business models for agents to earn on our platform.
• Shape the GTM strategy for how we drive engagement and community within our network of trusted agents.
• Partner with the Fraud Operations team and Customer Support to respond to cases of fraud, creating a feedback loop for the platform.
• Research and introduce new technologies that can be incorporated into our product (for example, technologies such as machine learning, computer vision, PKI, real-time analytics, etc.).
• Define the work for our engineering team by writing functional specs, prioritizing roadmaps, troubleshooting customer issues, and managing the day-to-day execution of several software development projects.
• Partner across Solutions, Customer Success, Sales, and Engineering to advance the mission of our Trust Platform.

Qualifications

• 10+ years of experience in software development (ideally with a mix of SaaS, startup, B2B/B2C experience).
• 5+ years of experience in technical product management.
• 3+ years of experience with design thinking product methodology.
• Ability to influence, negotiate, and drive results.
• Excellent communication skills and executive presence.
• Ability to explain complex business and technical concepts to broad audiences in an approachable way.
• A solid toolbox of product management skills.
• A passion for building great customer experiences.
• You thrive in ambiguity and believe every problem has many solutions.
• You have a knack for navigating competing opinions, making everyone feel heard, and shifting perspectives when necessary.
• You’re naturally innovative. You’re dreaming of new solutions before their problems arise.
• A strong working knowledge of APIs and SDKs.
• You can lead engineering conversations on technical topics like information architecture, object model, and data flows.
• Experience working on platform products, marketplace, PKI, or real-time analytics.
• Prior experience with documents or eSignature is recommended.
• A technical degree is a plus.

Position Logistics

• This role will include occasional travel for Proof Summit, team onsites, industry events, and customer or partner meetings.

Benefits

• Medical, dental, and vision benefits.
• Life insurance, long and short-term disability coverage.
• 401k Plan with a 4% match, beginning on your hire date.
• Unlimited Sick and Vacation time.
• 14 paid company holidays.
• 12 weeks of paid parental leave.
• 4 week sabbatical after 5 years of continuous full-time employment.
• Health Reimbursement Arrangements for fertility and gender affirmation.
• Lunch on Proof through Grubhub credit.
• Monthly work from home stipend.
• Professional development credit.
• Monthly reimbursement for Wellness.
• And more!