[Hiring] Principal Presales Product Specialist @Twilio

Role Description

This position is needed to architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures. You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and R&D—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks.

Responsibilities

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
• Scope and validate architectures with emphasis on:
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.

Qualifications

• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:
• Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.
• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Desired

• Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.
• Track record building repeatable architectures/plays that scale across teams.
• Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.
• Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.
• Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.

Location

This role will be remote and based in the US.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)

Compensation

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

• Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00 - $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.

This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application Deadline Information

Applications for this role are intended to be accepted until November 11, 2026 but may change based on business needs.

Company Description

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.