[Hiring] Partner Strategy & Delivery Lead @Monzo

Role Description

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. Our UK customers can also save, invest and combine their pensions with us.

As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality and commercial outcomes. The Partner Strategy and Delivery Lead exists to define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar.

You will lead a team of 5 senior/mid-senior colleagues. You may also directly lead or intervene in the most material, complex or sensitive activity where senior ownership is required.

Qualifications

• Significant experience leading complex strategy, transformation or programme portfolios that affect multiple operational areas, teams and external partners.
• Essential experience working with outsourced operations, suppliers or third party partners.
• A strong understanding of how partner capability, customer outcomes, commercial arrangements, operational delivery, resilience and risk interact.
• Proven ability to translate broad business goals and agreed strategic principles into clear priorities, focus areas, roadmaps and measurable outcomes.
• Strong leadership experience, including leading experienced managers and individual contributors and achieving outcomes through delegation.
• Strong commercial and business judgement, with the ability to make balanced decisions across customer, quality, risk, resilience, flexibility, cost and long term value.
• Experience leading material partner selection, sourcing, mobilisation, transition, footprint or comparable strategic activity.
• Experience developing, sponsoring or critically reviewing business cases and recommendations for senior decision makers.
• The ability to influence senior leaders and align teams with different priorities without relying solely on direct authority.
• Excellent strategic thinking and analytical judgement, with the ability to identify connections between operational evidence, partner insight and wider business goals.
• Excellent written and verbal communication skills, including the ability to make complex information, trade offs and recommendations clear to senior audiences.
• A deep understanding of relevant partner markets and industry trends, with the ability to apply external insight to strategic and commercial decisions.
• Experience operating in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control.
• Confidence representing Monzo with senior external stakeholders during commercially important, complex or sensitive activity.
• The ability to remain effective where information is incomplete, priorities are changing or delivery depends on action across several teams.
• A collaborative and challenging leadership style, with the confidence to question assumptions, make difficult prioritisation choices and create clarity from ambiguity.
• Experience within financial services, global operations, partner estate planning or Product and Technology enabled operational transformation would be particularly valuable.

Requirements

• Ability to travel within the UK and internationally when required.
• Experience leading complex strategy, transformation or programme portfolios.

Benefits

• £90,400 - £114,250 + Incentive awards + Benefits
• Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites.
• All employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Our average process takes around 4 weeks but we'll always work around your availability.