[Hiring] Manager, Product Training and Quality @Inizio Medical

Role Description

The Manager, Project Training & Quality is responsible for leading client-specific and business unit quality assurance and training initiatives, including:

• Quality monitoring
• Training program development
• Performance analysis
• Quality improvement
• Audit readiness
• Compliance activities

This role partners with operational leadership, Quality & Compliance, and clients to:

• Identify training needs
• Develop quality strategies
• Improve operational performance
• Ensure compliance with client, regulatory, and company standards

Qualifications

• Current registration and good standing with the Professional Regulation Commission (PRC) and the applicable Philippine professional regulatory board (e.g., Board of Nursing or Board of Pharmacy)
• Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant work experience preferred
• Two (2) years of experience in a Training, Learning & Development, Quality Assurance, or Quality Management role preferred
• Ability to read and understand data and file layouts
• Ability to collaborate effectively across cross-functional teams to achieve shared business objectives
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact center technologies
• Knowledge of United States healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards preferred
• Experience managing operational, quality, compliance, and performance metrics within a regulated environment
• Demonstrated leadership, coaching, facilitation, and employee development skills
• Strong analytical, organizational, critical thinking, and problem-solving skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously
• General understanding of contact center management systems and workforce management tools
• Outstanding customer service, communication, coaching, leadership, and interpersonal skills
• Ability to train, motivate, and develop team members
• Demonstrated proficiency in spoken and written English, with the ability to communicate professionally with U.S.-based healthcare professionals, patients, caregivers, and consumers
• Familiarity with U.S. FDA regulations and healthcare industry requirements preferred
• Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required

Requirements

• Ability to lift, carry and otherwise move up to 25 pounds
• Ability to sit, stand or walk for various lengths of time throughout the day
• Ability to communicate effectively with clients and co-workers
• Ability to effectively operate computers, telephony systems, and standard business applications on a daily basis
• Ability to work remotely in a secure work environment and, where required, travel for business purposes

Benefits

• Equal Employment Opportunity
• Workplace Accommodation

Company Description

Inizio Engage is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, business needs, and job requirements. We are committed to maintaining a workplace free from unlawful discrimination, harassment, and retaliation in accordance with applicable laws in the Philippines and other applicable jurisdictions.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.