[Hiring] Manager of Product Management @UKG

Role Description

As a Manager of Product Management, you’ll lead a team of product managers and a portfolio of customer experience products and solutions. You’ll set direction, develop your team, make investment decisions, and partner across UKG to turn customer problems and emerging technology into valuable, connected experiences.

• Lead the portfolio: Partner with business leaders to define and own the strategy, investment priorities, and outcomes for a portfolio of customer experience products.
• Shape connected customer experiences: Identify opportunities to simplify experiences across products, platforms, and workflows.
• Lead enterprise platform solutions: Shape product strategy and experiences across platforms such as Salesforce Service Cloud and Certinia Professional Services Automation (PSA).
• Lead AI-enabled products: Guide where AI-powered assistants, agents, intelligent workflows, and automation create meaningful value.
• Build a high-performing organization: Hire, coach, and develop product managers; shape team capacity and ways of working.
• Lead cross-functional execution: Partner with various teams to manage dependencies and move products from discovery through launch, adoption, measurement, and continuous improvement.
• Drive outcomes and influence: Establish measures for customer experience, adoption, product quality, operational performance, and business value.

Qualifications

• 8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.
• People-management experience leading and developing product management professionals.
• Experience leading complex, cross-functional product initiatives and translating customer and business needs into product strategies, investment priorities, and measurable outcomes.
• Experience delivering enterprise platform and/or AI-enabled solutions, including integrated workflows, automation, assistants, agents, or related customer experiences.
• Experience with Salesforce Service Cloud, Certinia Professional Services Automation (PSA), Sierra AI, Human Capital Management (HCM), enterprise software, or adjacent Software-as-a-Service (SaaS) domains.

Requirements

• Note: This role works on east coast hours; starting the workday at 7am EST is not uncommon, to best collaborate with the UKG engineering teams in our India office.
• This position is open only to current residents of the US.

Preferred Qualifications

• Experience leading a portfolio of interconnected products, enterprise platforms, or customer experiences.
• Experience delivering AI-enabled products from discovery and experimentation through launch, adoption, measurement, and continuous improvement.
• Experience evaluating product and technology decisions across customer value, quality, cost, safety, privacy, scalability, and business outcomes.

Benefits

• The pay range for this position is $129,500 to $186,100.
• The actual base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
• Employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .