[Hiring] Manager, Agent Architecture @Parloa

Role Description

As Manager, Agent Architecture, you will build and lead the team that transforms customer service with AI Agents, while staying in the build yourself. You run a team of Agent Architects: you hire them, coach them, set their goals, and own the quality of every AI Agent they ship, with a significant portion of your capacity on live customer engagements.

This is your opportunity to lead at the front line of enterprise AI, where your credibility comes from doing the work alongside your team, not just directing it.

Areas of ownership:

• Team Leadership:
  • Own hiring for Agent Architect roles.
  • Run weekly 1:1s, performance reviews, and career conversations.
  • Build development plans that help each person grow.
  • Set ramp expectations for new hires.
  • Coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment.
• Capacity and Stakeholder Alignment:
  • Set team goals and OKRs aligned with Professional Services priorities.
  • Manage capacity and workload across concurrent engagements.
  • Surface resourcing tradeoffs early.
  • Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners.
• Hands-on Agent Delivery:
  • Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery.
  • Serve as the escalation point when agent performance degrades.
• Quality and Best Practices:
  • Define what good looks like for agent quality.
  • Enforce quality through review and make it repeatable across every live project.
  • Document best practices for internal and external audiences.
  • Turn recurring field problems into structured feedback for Product.

Qualifications

• Experience leading people, whether as a formal manager, team lead, or through sustained mentorship.
• 3+ years of conversation design and AI agent development experience.
• Skilled in advanced prompt engineering and comfortable integrating REST APIs and working with Javascript.
• Strong project and stakeholder management skills.
• Sound judgment on capacity and prioritization.

Requirements

• First-time managers with a strong coaching track record are welcome.
• Experience working with enterprise customers, including in escalated or high-pressure situations.

Benefits

• Compensation structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.
• Salary Range: $160,000 — $180,000 USD.

Company Description

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

We're at the beginning of a new era in customer experience, where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data, ensuring GDPR and ISO compliance, including ISO 27001.

Parloa is an e-verify employer in the USA.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.