[Hiring] Lead, Supplemental Benefits Transformation @Humana

Role Description

The Lead, Supplemental Benefits Transformation will help design and build the capabilities that allow Humana’s supplemental benefits portfolio to operate effectively at scale, while also leading complex, high-priority initiatives that require coordination across benefits, vendors, and enterprise functions.

• Working across benefit teams, enterprise partners, and external vendors.
• Translate new regulatory and operational requirements into clear scope, business requirements, implementation plans, ownership, milestones, and decisions.
• Bring structure and momentum to complex initiatives.
• Improve how the organization implements vendors, measures performance, conducts quarterly business reviews, manages operational readiness, and resolves systemic process issues.
• Assume end-to-end leadership for assigned cross-portfolio initiatives.
• Convert lessons from those efforts into repeatable capabilities for the broader organization.

Qualifications

• Bachelor’s Degree or equivalent relevant experience.
• 4-5+ years of experience leading product, operations, enterprise transformation, or program delivery initiatives in healthcare or another highly regulated industry.
• Working knowledge of Medicare Advantage, including supplemental benefits, CMS requirements, and/or the annual product lifecycle.
• Demonstrated success designing and implementing processes, operating models, or business capabilities across multiple teams.
• Proven ability to lead complex, cross-functional initiatives from problem definition through implementation, adoption, and measurable results.
• Strong analytical and structured problem-solving skills.
• Experience creating business deliverables such as playbooks, implementation plans, process designs, or governance routines.
• Strong written and verbal communication skills.
• Ability to work independently and drive work through completion.
• Highly collaborative, flexible, team-oriented working style.

Requirements

• Two or more years of management consulting, internal consulting, enterprise transformation, or comparable experience.
• Ability to interpret analytics, dashboards, and reporting to identify trends.
• Experience developing vendor implementation approaches, KPI and SLA frameworks, scorecards, quarterly business reviews, or operational-readiness programs.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.