[Hiring] Senior Manager, Benefits and Leave Administration @Bright Horizons Family Solutions

Role Description

The Senior Manager, HRSC Benefits & Leave Administration, provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Solutions Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery, compliance, operational excellence, customer experience, and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability, continuous improvement, and service excellence through strong leadership, coaching, talent development, and performance management. This role serves as a key partner to Total Rewards, HR leadership, Payroll, Legal, Compliance, and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes, reduce risk, and enhance the employee experience. This is a Remote position available in the United States.

Responsibilities

• Lead, develop, and inspire a high-performing team through effective coaching, mentoring and talent development.
• Utilize workforce metrics, dashboards, and operational reporting to proactively manage team performance and address trends, risks and gaps.
• Provide strategic recommendations based on trends, analytics, customer feedback, and organizational priorities.
• Ensure compliance with applicable federal, state, and local regulations governing benefits and leave administration, including FMLA, ADA, COBRA, ERISA, and related requirements.
• Establish and monitor controls, audit practices, and quality assurance processes to mitigate operational and compliance risk.
• Serve as escalation leader for complex employee, vendor, and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE.
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance, life, medical and dental, accident and disability insurance, flexible spending, etc.
• Establish clear performance expectations and accountability measures for team members, ensuring achievement of productivity, quality, compliance, and customer experience goals.
• Ensure the teams have regular job specific training including but not limited to regulatory changes/requirements, internal BH procedures and processes, service delivery process, system required training, and any job specific skill development to ensure teams are fully proficient.
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC.
• Hold direct supervisors accountable to adhering to policy, procedures, documentation standards, and service commitments.

Qualifications

• 7 years Experience in benefits and leave administration.
• 3 years Leadership/management experience in HR or benefits.

Preferred Qualifications

• Bachelors Degree.
• Ability to multi-task, prioritize, and manage time effectively.
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday, CSOD, Kenexa, Workforce Solutions).
• Demonstrated proficiency of Microsoft Office Suite products: Excel, Word, Powerpoint.
• Working proficiency in using AI tools like Copilot, Chat GPT.
• Experience with HR Case Management tools (Service Now, Salesforce, Halo).
• Bi-lingual.

Compensation

The annual salary for this position is between $107,000 – $120,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. This position is also eligible for a 5% Bonus Plan.

Benefits

• Medical, dental, and vision insurance.
• Paid vacation, sick, holiday, and parental bonding leave.
• 401(k) retirement plan.
• Long-term and short-term disability insurance.
• Life insurance.
• Money-saving discounts and financial planning tools.
• Tuition assistance and education coaching.
• Caregiving support and resources for the children and adults in your family.

Deadline to Apply

This posting is anticipated to remain open until 10/16/2026.