[Hiring] Lead Product Services Engineer @Everpure

Role Description

The Senior Lead Product Services Engineer role is critical to building the foundation of scalable services at Everpure. You will define how Product capabilities are operationalised, ensuring that product adoption is supported by consistent, high-quality service frameworks. The role is responsible for engineering and operationalising repeatable platform services that support the lifecycle of Everpure products.

The Role is expected to demonstrate the appropriate level of technical and thought leadership and internal cross-functional influence, as well as to devise new quality methods, content and innovations to accelerate enablement and influence quality.

Leading another Platform Services Engineer, the role is responsible for driving and ensuring completion of all delivery readiness requirements, as well as the automation and standardisation of product-attached services, ensuring they can be deployed consistently, efficiently, and at global scale. Working closely with Product Engineering, Portfolio, and Delivery teams, the role translates product capabilities into scalable service offerings that improve operational efficiency and accelerate customer adoption.

Responsibilities

• Strategy:
  • Help define Platform services scope
  • Define a robust Delivery Readiness Framework for successful deployment (integrating with existing workflows)
  • Define service readiness criteria, operational documentation, and enablement assets before global release
  • Define & establish service standards, quality measures, SLAs, and operational best practices
  • Ensure product services are aligned to product releases and engineering roadmaps
• Delivery Operational Readiness:
  • Act as the intersection between Product Engineering & Advanced Services ensuring every product service is operationally ready prior to release (Field Testing / QA)
  • Partner with Product Engineering to operationalise new platform capabilities
  • Work closely with Engineering / Product Team on Tech Documentation (version control / management)
  • Identify Enablement requirements (Partners, CDP, ASP)
  • Ongoing Software Release impact assessment and notifications
  • Services Engineering Lab Management strategy / Overview
• Innovation (Continuous Improvement & Automation):
  • Adopt a Six Sigma type approach to continuous improvement / efficiencies in workflows and technology through automation, simplification, and standardisation
  • Lead with an AI innovation mindset - Develop service automation, tooling, runbooks, and operational procedures to improve consistency and quality and constantly enhance scalable service frameworks that improve operational efficiency & accelerate customer adoption
• Leadership:
  • Lead Platform Services Engineer(s)
  • Program Management approach / governance
  • Close collaboration with Stakeholders / Leadership Teams
  • Act as Technical SME for wider Implementation Center of Excellence Team

Qualifications

• Strong experience in Product engineering, infrastructure, or cloud environments
• Understanding of product lifecycle and operational service design
• Experience building automation and standardised operational processes
• Familiarity with enterprise Products (storage, cloud, virtualization, networking)
• Experience with scripting or automation tools (e.g. Terraform, Python, CI/CD pipelines)
• Ability to design scalable, repeatable service models rather than one-off solutions
• Strong collaboration skills across architecture, product, and engineering teams
• Attention to detail and focus on operational excellence
• Strong Documentation and asset management (version control) skills
• Knowledge / experience of Continuous Improvement Methodologies (ie Six Sigma) preferred

Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good
• Flexible time off, wellness resources, and company-sponsored team events

Accommodations and Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.

Our Commitment to a Strong and Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple.