[Hiring] Lead Product Manager Customer Experience - EMR Integrations @Myriad Genetics

Role Description

The Lead Product Manager, Customer Experience – EMR Integrations defines and drives Myriad’s enterprise strategy for EMR-integrated customer experiences, focusing on embedding genetic testing into clinical workflows in ways that are intuitive, scalable, and clinically meaningful.

This role partners across Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to:

• Identify high-value opportunities
• Align investments
• Deliver measurable improvements in ordering, results delivery, clinical decision support, and downstream workflows

In addition to owning product strategy and execution, this role serves as a hands-on leader and mentor within the Product organization, advancing best practices, supporting cross-functional delivery, and elevating the value of customer experience.

Qualifications

• Bachelor’s degree required in business, healthcare, informatics, engineering, or a related field
• 8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines
• 5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment; preferably with experience in multiple EMR vendors
• Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact
• Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems
• Proven ability to influence senior leaders and align stakeholders across complex environments

Requirements

• Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery
• Strong analytical and problem-solving skills with the ability to translate customer needs into product solutions
• Excellent written, verbal, and presentation skills
• Ability to work collaboratively across teams and influence stakeholders without direct authority
• Customer-focused mindset with curiosity, initiative, and a desire to continuously learn and improve
• Strong organizational skills and attention to detail in a fast-paced environment

Benefits

• Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement
• Ability to translate customer, clinical, business, and technical needs into scalable product solutions
• Deep understanding of healthcare interoperability standards, including HL7, FHIR, APIs, and EMR integration approaches
• Strong stakeholder management, executive communication, and presentation skills
• Proven ability to influence without authority and align teams across complex environments
• Strategic, analytical, and commercially minded, with strong business acumen
• Demonstrated leadership, mentoring, and coaching capabilities
• Customer-obsessed mindset focused on measurable outcomes and long-term value

Preferred Qualifications

• Experience in regulated healthcare, diagnostics, life sciences, or health technology organizations strongly preferred

Physical Requirements

• This position requires the ability to sit and work at a computer for extended periods
• Use hands for typing, handling documents, and operating office equipment
• Communicate effectively in written and verbal formats with employees, vendors, and internal stakeholders
• Occasionally lift and carry lightweight materials (up to 20 lbs)
• Travel to off-site locations as needed for meetings or training sessions
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.