[Hiring] Lead Product Manager, Compliance Operations @Humana

Role Description

The Lead Product Manager, Compliance Operations, owns the operational management of Humana’s FHIR APIs and healthcare interoperability products. This role is accountable for:

• Day-to-day API operations
• End-to-end partner onboarding
• Production support
• Operational performance
• Continuous operational improvement

The role serves as the primary business owner for the operational experience of:

• Providers
• Payers
• Third-party applications
• Other approved partners using Humana’s interoperability APIs

The Lead Product Manager leads the ongoing operations of Humana’s healthcare interoperability and FHIR API products, owning the operational lifecycle of the APIs.

Key responsibilities include:

• Managing the end-to-end onboarding experience for partners
• Coordinating with IT and other stakeholder teams for support and issue resolution
• Translating operational trends into enhancements for the product backlog

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of experience in Product Management, Product Operations, Healthcare Technology, Technical Operations, Business Analysis, or a related field
• 3+ years of experience leading cross-functional initiatives involving business and technology teams
• Experience owning or supporting production APIs, integration platforms, technology products, or healthcare data exchange capabilities
• Experience with partner onboarding, implementation, production operations, or technical support
• Experience coordinating production issues and escalations across business and technology teams
• Experience working within healthcare payer, provider, healthcare technology, or interoperability environments
• Knowledge of healthcare interoperability technologies and standards, including APIs, FHIR, HL7, OAuth, or related healthcare data exchange technologies
• Experience developing and managing operational processes, support models, procedures, documentation, and performance metrics
• Strong stakeholder management, communication, facilitation, and presentation skills
• Demonstrated ability to lead and influence cross-functional teams without direct authority
• Strong analytical and problem-solving skills
• Experience working in Agile environments

Requirements

• Master’s degree in Business Administration, Healthcare Administration, Public Health, Information Systems, or related field (preferred)
• SAFe Agile, Product Management, ITIL, or related product/operations certification (preferred)
• Experience operating FHIR APIs in a production healthcare environment (preferred)
• Experience supporting CMS interoperability capabilities (preferred)
• Experience managing provider, payer, or third-party application API onboarding and production support (preferred)
• Familiarity with healthcare integration technologies, HIT, EDI, API gateways, and API management platforms (preferred)

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, including company and personal holidays
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Many other opportunities for personal wellness

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.