[Hiring] Lead Product Manager @CDK Global

Role Description

Plays a critical role in shaping product portfolio strategy & participating in the creation of relevant business cases. Accountable for the full product lifecycle from ideation to end-of-life. Responsible for determining interdependencies in the broader CDK product lines & ecosystem. Responsible for the individual product strategy & requirements for new & existing offerings, delivering sustaining & new innovation. This includes recommendations on build, buy, or partner. Voice of the customer & market for the product organization. Ensures that user personas & product requirements are defined & reflected in Features (Epics) and user stories. Working with Scrum Master, ensures timely decision making on product requirement trade-offs.

Supervision and Autonomy

• Conducts highly complex, ambiguous & vital work.
• Operates with minimal to no supervision, large latitude for independent judgement.
• Uses expertise & experience to evolve and/or create new procedures.

Product Knowledge

• Expert & thought leader: keeps abreast of competition & market trends, sharing insights with stakeholders.
• Continuously honing product management skills.
• Leverages industry, org, & customer knowledge to solve unique/complex problems with broad business impact; recommends new solutions.

Leadership

• Leads product strategy & requirements for agile teams, users/Features (Epics), initiatives.
• Provides coaching to team (peer-to-many) & frequently mentors less experienced staff (assigned & related orgs).
• Successful execution of the role will result in significant business value (profitable growth) and customer delight (as measured by NPS) on the product family and cross-connected use cases.
• Has significant impact on commitments & issues are likely to cause major disruption to the business.

Position Responsibilities & Essential Function

• Define product vision & requirements (based on feedback dealers/customers & analysis of user & buyer personas) to deliver differentiated customer outcomes, profitable growth.
• Become a trusted partner with R&D & other cross-functional stakeholders to ensure successful fulfillment of product requirements.
• Work with product marketing to develop product's value proposition, features / benefits.
• Monitor & adapt to key product success metrics (e.g. adoption, profitability, NPS, market share growth).
• Invest in gaining expertise of the market, user personas, functional & domain knowledge.
• Develop & prioritize the Features (Epics) & user stories based on user/market requirements, strategy & business plan. Support business case development.
• Prioritize roadmap, balance short/long term (OEM, Dealer, Group, Partners) to deliver sustained business value, lead business case development with P&L leader.
• Collaborate with other Product Managers to ensure that the product remains aligned with overall direction CDK product strategies & deliverables.
• Present & explain the product roadmap to senior executives, sales associates & customers.
• Serve as credible subject matter expert & thought leader.
• Use functional & domain experience to mentor & guide other product managers.

Qualifications

• Preferred: MBA, MA Computer Science, Engineering.
• Expert Knowledge of the auto OR rec & heavy industry, relevant customer environment.
• Pragmatic Institute Experience.
• Bachelor’s degree in Computer Science, Business, Engineering or equivalent industry experience.
• 6 to 8+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management.
• Experience in Agile software/DevOps methodologies & working with globally distributed teams.
• Excellent critical thinking skills; ability to make decision in dynamic environment.
• Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders.
• Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally.
• Financial acumen to support the development of business cases/monetization options.
• Highly motivated ‘go-getter' driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
• Travel up to 25% of time.

Benefits

• Base Compensation: $150,000 - $185,000.
• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.

Company Description

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.