[Hiring] Lead Product Manager @EverCommerce

Role Description

EverPro is hiring a Senior Product Manager to lead the next chapter of ZyraTalk, our AI-powered voice and receptionist product line. ZyraTalk was recently acquired by EverCommerce and is now becoming a core part of EverPro’s AI and customer engagement strategy across our portfolio of home services software products.

This role will own the product direction for ZyraTalk while also driving the broader EverPro Voice product line:

• Deepening integrations into EverPro Product Suite
• Expanding the value of AI voice across customer communication workflows
• Helping shape how voice agents become an embedded, revenue-driving capability across the EverPro suite

The ideal candidate is a senior product leader who is comfortable operating at the intersection of AI, voice, SaaS workflow automation, customer experience, and platform integration. They should be able to translate market opportunity and customer pain into clear product strategy, partner closely with engineering and go-to-market teams, and bring structure to a product area entering its next phase of scale.

Qualifications

• 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities
• Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred
• Proven ability to lead product strategy and execution in a cross-functional environment
• Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions
• Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities
• Ability to balance near-term customer and business needs with longer-term platform and product strategy
• Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data
• Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders
• Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area
• Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth

Requirements

• Create a compelling product vision for AI voice within EverPro and turn that vision into an actionable roadmap
• Work closely with engineering to continue developing ZyraTalk’s core capabilities, including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
• Partner with EverPro product teams to determine where voice should be embedded directly into existing workflows and where it should operate as a standalone or cross-product offering
• Prioritize product investments across core ZyraTalk enhancements, platform integrations, customer-specific needs, and scalable shared capabilities
• Collaborate with go-to-market teams to define target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
• Partner with AI and platform leaders to ensure voice capabilities align with EverPro’s broader agentic platform strategy, including shared tooling, data access, observability, security, and reusable agent patterns
• Develop a strong point of view on the AI voice market, including competitive offerings, customer expectations, technical constraints, and emerging opportunities
• Bring clarity and momentum to a product area with high strategic importance and significant cross-portfolio potential

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program