[Hiring] Lead Product Manager @Veriff

Role Description

Customer Portal exists to make Veriff's product sell itself. The Portal serves two purposes:

• Allows customers to operate Veriff products — setting up and configuring products, consulting verification session details, reporting issues.
• Serves as a privileged surface for customers to discover, try, buy, and expand through a seamless self-serve experience.

This is an IC-first leadership role, and the first genuine step into product leadership — distinct from a strong senior IC. At first, you will lead through craft, authority, and influence. You own the strategy, discovery, roadmap, and delivery for your product area.

As you refine the strategic themes for this large product, we expect you to propose the team configuration needed to support our growth and company objectives. This role is designed to traverse the line from IC to manager while retaining hands-on ownership of at least one part of the Customer Portal area in the mid-term.

What you will do

• Own the product strategy and roadmap for the Customer Portal area, tied explicitly to Veriff's commercial model and revenue drivers.
• Run disciplined, continuous discovery with customers, and translate it into well-defined problem statements and a sequenced roadmap.
• Make transparent prioritisation and trade-off calls across product ambition, technical sustainability, and business urgency.
• Define success metrics before building, and hold the team accountable to outcomes, not output.
• Partner as a credible peer to Engineering, GTM, Fraud Ops, and Design.
• Own launch as a discipline from the start — internal platform releases and external GTM.
• Set and uphold the product-craft bar. Mentor PMs and, in time, build and lead the team.
• Champion AI internally, implementing new best practices for faster product discovery and delivery.

Qualifications

• You are a product leader who has earned authority through the quality of your thinking rather than a title.
• You have owned a product area end-to-end from strategy through discovery, delivery, and launch.
• You are looking for the step where your impact starts to come through others, excited that this role begins as an individual leader and grows into managing a team.
• You think commercially, connecting what you build to how the business grows.
• You run discovery as a continuous discipline, getting close to customers and discerning their actual needs.
• You prioritise ruthlessly and transparently, making hard calls about what not to do.
• You define success before you build and own outcomes without deflection.
• You lead through influence, building credibility with partners as a genuine peer.
• You stay calm under uncertainty and create space for differing views.
• You raise the people around you, setting a high craft bar through your work.
• You are motivated by building and leading a team over time.
• You stay current on your craft, tracking how product management is evolving.

Benefits

• Flexibility to work from home.
• Stock options that ensure your share in our success.
• Extra recharge days on top of your annual vacation.
• Extensive medical, dental, and vision insurance.
• Learning and Development & Health and Sports budget tailored to your needs.
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary.

Company Description

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations, helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world, and this is continually increasing!

With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing from investors, we’re dedicated to helping businesses and individuals build a safer and more secure world.