[Hiring] Lead Director, Health100 App - Digital Product @CVS Health

Role Description

The Lead Director, Health100 App – Digital Product will be responsible for leading and executing the strategic direction of the Health100 App’s open platform benefits experience including employer and payer client partnerships. This role leads the development and launch of key client integrations across several core features and oversees the end-to-end benefits experience for members in the app. You will lead multiple product teams in developing, launching, and evolving digital products that enhance adoption, improve member experiences, and deliver value to stakeholders. This role requires collaboration with product leads, engineering, and design leaders to create impactful solutions. The ideal candidate is a forward-thinking leader with a passion for solving complex challenges and a strong sense of ownership over the products and customer experiences they support.

• Develop and communicate a strategic roadmap and vision for the Health100 App’s open platform benefits experience including employer and payer client partnerships.
• Lead the end-to-end product lifecycle from ideation through launch and continuous improvement.
• Ensure digital products deliver intuitive, seamless, and engaging user experiences through user-centric design principles.
• Keep a close pulse on the voice of the customer, identify insights and propose digital solutions.
• Build and maintain relationships with key stakeholders including healthcare providers, patients, internal teams, and leaders to ensure alignment and gather feedback.
• Foster a culture of continuous discovery, experimentation, and evidence-based decision-making.
• Regularly report on OKRs, roadmaps, and progress toward year-end goals.
• Identify efficiencies to accelerate time-to-value for customers in agile ceremonies and overall product delivery.
• Manage and develop high-performing teams through feedback, coaching, and formal performance reviews.

Qualifications

• 10+ years of work experience which includes:
• A proven track record of 7+ years in defining and executing product roadmaps and strategies for large-scale consumers or B2B digital products, showcasing the ability to align product vision with business goals.
• 7+ years of experience in leading and collaborating effectively with engineering and design teams to deliver customer-centric solutions, ensuring product viability and value.
• Strong analytical skills with 7+ years of experience in leveraging data and customer insights to drive prioritization, measure outcomes, and influence key stakeholders effectively.
• A minimum of 5 years of experience working in an agile environment, with a demonstrated ability to lead decentralized teams.
• Proficiency in tools such as Jira, Confluence, Figma, and Agile methodologies.

Requirements

• Experience leading Healthcare, PBM and/or Employer digital products.
• Excellent interpersonal, organizational, written, and verbal communication and presentation skills.
• Expert level business acumen and analytical skills.
• Experience driving and coordinating complex, cross-functional digital initiatives.
• MBA or advanced degree.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Company Description

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.