[Hiring] Head of Product, Connected Experience @Safeguard Global

Role Description

We're looking for a Head of Product, Connected Experience to own the experiences shared across every application: things like home, user access, and knowledge, together with the integrations that connect us to the outside world. The role is accountable for the experience, delivery, and outcome achievement across those shared surfaces, and for the standard other product teams build to wherever their work touches them.

What you will be responsible for

• Shared surfaces and standards:
  • Own the experience across the shared surfaces and services that sit between applications.
  • Own the governance of shared components with the Lead Designer.
  • Own how external systems connect to the platform, through integrations.
  • Own regulatory and compliance obligations as product requirements within your area.
• Prioritisation and roadmap:
  • Translate the platform strategy and commercial priorities into a prioritised order of work.
  • Feed that prioritisation into the single prioritised roadmap owned by the SVP, Product.
  • Recommend what is built, what is deferred, and what is retired within your area.
  • Build the case for significant investment, including the value expected, the payback, and the trade-off against the alternatives.
• Delivery:
  • Hold accountability for delivery against commitment, on time and to the quality bar set in the definition of done.
  • Work hand in hand with engineering and design leadership.
  • Work with sales, marketing, customer success, finance, and legal to ensure compliance.
  • Sequence work that other teams depend on.
  • Identify conflicts between applications early.
• Customer insight and product performance:
  • Build relationships with clients, integration partners, and internal teams.
  • Ground product decisions in client insight, usage data, and market evidence.
  • Define the expected outcome for each investment.
  • Identify opportunities to cross-sell across the platform.
  • Act as the product expert in senior client, prospect, and partner conversations.
• Team leadership:
  • Line manage the product managers within your area.
  • Set clear expectations, give direct feedback, and address performance issues early.
  • Work with each product manager to understand their individual development needs.
  • Drive AI adoption where it creates the best outcome.

Qualifications

• Eight or more years in product.
• A proven track record of driving growth and commercial outcomes from product teams.
• Proven experience owning platform, integration, or API products in B2B SaaS.
• A record of setting and holding shared standards across teams outside your reporting line.
• Technical enough to hold your own in a conversation on integrations, data flows, and data products.
• Experience of building products in a regulated environment.
• At least five years leading people, including globally distributed teams.

Primary performance metrics

• Delivery: commitments delivered on time and to quality.
• Business impact: value delivered against the outcomes committed at the point of investment.
• Experience: platform NPS.
• Adoption: how widely the shared surfaces are used across the platform.

Competencies

• Strategic thinking: sets a direction for the shared platform.
• Systems thinking: designs each service around what matters most to the customer.
• Technical fluency: holds a credible conversation with engineering leadership.
• Delivery leadership: maintains predictability and quality across multiple teams.
• Communication: strong written and verbal communicator at all levels of the organisation.
• People development: understands what each individual needs and coaches them to grow.
• Influencing: gets other product teams to adopt standards for the shared surfaces.
• Commercial judgement: determines what is worth building next.

Key personal attributes

• Grit and determination: moves work forward despite obstacles.
• Curiosity: actively seeks out different points of view and customer needs.
• A leader and a doer: operates strategically while staying close to the detail.
• Warm, open, honest, and fun to work with.

Benefits

• Remote first, with flexibility to include personal commitments in your schedule.
• Enjoy paid leave to bond with your new family member.
• Contribute to causes you believe in with charitable days.
• Be rewarded for your success and championing our values.
• All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Flexible workspace options based on location.

Next Steps

To express your interest, please click on the following link. We wish you the best with your application.