[Hiring] Head of Growth & Product @saas.group

Role Description

This role is part of our Advanced Shipping Manager (ASM) team, one of our brands at saas.group. Advanced Shipping Manager gives e-commerce merchants real-time, rules-based shipping rates and accurate delivery estimates at checkout — across parcel and LTL freight, with FedEx, UPS, USPS and other carriers, on Shopify, BigCommerce, WooCommerce, Magento, Wix, Turbify, Miva Merchant, and Shift4Shop.

This is a growth role first. Advanced Shipping Manager is a profitable, established, deeply embedded product with a loyal base and a founder who built it into the category over many years. We're looking for someone to step into the founder's product shoes and bring ASM into a new chapter of growth.

Your immediate impact in the first 3-6 months will be:

• Immerse in support tickets, demos and customer calls to learn the product and the merchants fast.
• Structured knowledge transfer from the founder before his exit - carriers, freight, transit logic, customer history, and the commercial judgment behind a decade of pricing calls.
• Take over day-to-day product direction of our senior developer and support lead.
• Build the first real outbound motion the brand has had: follow-up on inbound demo interest, competitive switch conversations, and targeted outreach to high-volume merchants.
• Own pricing and packaging proposals, and turn our custom-development work into a properly packaged, properly priced service line.
• Own top-merchant relationships and build a larger-account sales motion.

Your responsibilities:

• Use AI as a force multiplier across support, product specs, documentation, competitive research and data analysis — this is core to how the role works, not a buzzword.
• Own growth: Expansion within the existing base, pricing and packaging, win-back, competitive switching, and net-new acquisition alongside our shared sales & marketing resource.
• Own the product: roadmap, prioritization and direction for our senior full-stack developer — including the "why," not just the "what."
• Be in the product's front line: run demos and merchant conversations, back up our support lead on escalations, and turn those conversations into roadmap insight, reviews and pipeline.
• Scope and price custom work: Merchants pay well for tailored shipping logic; you'll qualify it, quote it, and make sure it gets built and billed.
• Improve the operating layer: documentation, help-centre content, CRM discipline and lightweight process for a business that has run brilliantly on founder intuition and very little scaffolding.

Qualifications

• A track record of personally generating revenue in small B2B SaaS.
• Experience in growth, product, or founder/operator roles in B2B SaaS or e-commerce, ideally in early-stage or small-team environments.
• Customer-facing by instinct and by preference.
• Technically fluent: you can scope features with a developer, read API docs, and reason about integration trade-offs and shipping-rate calculation logic.
• Commercially literate: comfortable owning pricing experiments, conversion metrics and revenue outcomes.
• Self-directed and structure-building: you've operated where the process didn't exist until you wrote it.
• E-commerce platform experience — Shopify, BigCommerce, WooCommerce, Magento or similar.
• Nice to have: shipping, logistics or carrier-integration experience; experience directing remote or contractor teams.
• AI Literacy & Application: You actively use AI tools to enhance personal productivity and work quality.

Benefits

• Ultimate flexibility: 100% remote work with flexible hours.
• Freedom and autonomy: High-trust team with flexibility to solve problems in your own way.
• Minimum bureaucracy: Efficient processes without excessive meetings and red tape.
• Small & friendly team: Supportive environment with camaraderie.
• Our network: Community of entrepreneurial SaaS professionals exchanging ideas and knowledge.
• Flexible time off: Recharge your batteries when needed.

Company Description

Advanced Shipping Manager is part of saas.group and we have a shared goal of succeeding together.

saas.group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer.

We believe in fair and transparent pay. Salary ranges at saas.group are location-adjusted, targeting local market medians for a remote-first environment.