[Hiring] Head of Experience @Ciklum

Role Description

As the Head of Experience, you will be at the forefront of our market expansion efforts and report into the VP for Product. This role combines strategic leadership with hands-on delivery and capability building, requiring a professional who can drive business development, oversee high-quality delivery, build strategic client relationships and set up development/progression programmes for growing product people. This role would lead the Product Management, Product Design, Business Analysis and User research functions comprising 100+ people in total. The ideal candidate will have a digital consultancy background, proven expertise in Product discovery and delivery.

• Act as a commercial leader to identify, develop, and close new product business opportunities across the UK, US and Western European markets
• Build and nurture a network of strategic relationships with clients and stakeholders
• Represent the company in industry events, conferences, and thought leadership activities to establish credibility and attract new business
• Oversee end-to-end product development, from discovery to delivery, ensuring alignment with client needs and business outcomes
• Support and lead multidisciplinary teams to deliver exceptional product solutions across diverse industries
• Collaborate with global teams to ensure seamless integration and consistency of services
• Work with the VP of Product to set the vision and strategy for Product initiatives globally
• Build and grow the Product team, including recruitment, mentoring, and career development
• Establish and manage performance metrics and KPIs for the team
• Develop and articulate a clear point of view on Product trends and innovations
• Contribute to the company's knowledge base by creating templates, artifacts, and best practices

Qualifications

• Proven experience as a Product Director, Head of Product, or similar leadership role for client programmes
• Strong consultancy background, ideally with 5+ years in a reputable consulting firm
• Expertise in product discovery and delivery, with measurable market outcomes
• Exceptional interpersonal and communication skills, with a reputation for building and maintaining relationships
• Experience working across domains as a generalist and managing strategic relationships
• Demonstrable ability to manage multiple projects simultaneously in a fast-paced environment
• Commercial acumen and a track record of business growth

Requirements

• Experience in portfolio management
• History of contributing to team growth and participating in recruitment efforts
• Familiarity with agile methodologies and product lifecycle management

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We've got you covered with company-paid premium medical package through Luxmed
• Benefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needs