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Expert Product Services, Architect @Relativity ODA LLC

[Hiring] Expert Product Services, Architect @Relativity ODA LLC

Apr 02, 2025 - Relativity ODA LLC is hiring a remote Expert Product Services, Architect. đź’¸ Salary: $134,000 - $202,000. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. The Expert Product Services team partners closely with clients, guiding them through every step of their adoption journey, with a focus on providing a consultative approach.

  • Provide high-touch engagement with customers, acting as a trusted advisor who anticipates client needs, addresses complex challenges, and meets them where they are to help drive transformative change within their business.
  • Collaborate with Sales, Customer Success, and Product to develop and execute playbooks focused on removing key adoption blockers for priority products including the aiR suite and Data Breach Response.
  • Leverage your Legal Data Intelligence expertise and a curious mindset to anticipate and deliver innovative solutions.
  • Advocate for Relativity products cross-functionally, sharing feedback and insights on customer demands, product performance, and market developments that contribute to key adoption blockers.
  • Monitor customer adoption trends to flag potential blockers and proactively recommend mitigation strategies.
  • Serve as a go-to expert across Relativity Success, communicating lessons learned in the field and recommending or owning updates to our adoption materials and services.

Qualifications

  • Bachelor’s degree or equivalent work experience
  • At least five years of experience in ediscovery project management, product management, client services or success roles
  • Solid understanding of AI/ML solutions for ediscovery and legal workflow problems
  • Excellent communication, presentation, and interpersonal relations
  • Exceptional business/technical acumen, including problem-solving and critical thinking
  • Exercise sound judgment and ability to make independent decisions
  • Demonstrate consistent commitment to core company values
  • Willingness to travel up to 25% of the time to meet customers on-site or work with team members in regional office
  • Relativity Master is a plus

Requirements

  • Relativity is committed to competitive, fair, and equitable compensation practices.
  • This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
  • The expected salary range for this role is between $134,000 and $202,000.
  • The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.
  • Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Benefits

  • We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey.
  • At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities.
  • We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.

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Back to Remote jobs  >   Product
Expert Product Services, Architect @Relativity ODA LLC
Product
Salary đź’¸ $134,000 - $202,000
Remote Location
USA
Job Type full-time
Posted Apr 02, 2025
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️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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