[Hiring] Director of Product @ezCater

Role Description

We are looking for a Director of Product to define and own the Delivery & Fulfillment Intelligence Platform — the system of record and the system of intelligence for every delivery on our network. The scope runs the full lifecycle:

• Demand and capacity planning
• Promise and lead-time calculation
• Routing and dispatch
• In-flight risk detection and intervention
• Handoff and setup
• The learning loop that makes the next delivery better than the last

You will build on our multi-year re-platform investment, which gives you modern primitives to work from and leaves the delivery domain itself open to define. This role sits within the Platform domain, reports to the VP of Product Management for Platforms, and comes with a dedicated engineering, data, and data science team. You will work in close partnership with Supply Chain Operations, Delivery Partnerships, CX Product, and Restaurant Technology.

What You'll Do:

• Define the vision, strategy, and multi-year roadmap for the Delivery & Fulfillment Intelligence Platform.
• Define the delivery domain from first principles — the canonical event and state model, telemetry and history, and the governed contracts every other domain will build against.
• Develop key capabilities such as:
  • Order risk assessment and proactive intervention
  • Building- and address-level intelligence
  • Decomposed lead-time and promise accuracy
  • Dynamic routing and orchestration
• Build capabilities that don't come off a shelf — demand and capacity forecasting, and network optimization.
• Partner with the Data organization on the foundation all of it depends on.
• Drive the hard architectural and commercial trade-offs.
• Partner with Supply Chain Operations, Delivery Partnerships, and Finance to evaluate delivery logistics.
• Represent this work at the executive level.
• Hire, lead, and grow the product team around this platform.
• Travel to Boston quarterly for planning cycles, architecture reviews, and business reviews.

Qualifications

• 10+ years of product management experience, including 3+ leading product managers.
• Experience hiring, developing, and retaining strong product managers.
• A demonstrated track record owning fulfillment, dispatch, logistics, or supply-chain intelligence products.
• Real depth in at least two of:
  • Routing and dispatch optimization
  • ETA and travel-time prediction
  • Demand and capacity forecasting
  • Risk scoring and anomaly detection
  • Geospatial data systems
• The judgment to know which problems need machine learning and which need a solver or rules engine.
• The ability to engage senior engineers as a peer on event-driven architecture.
• Experience in multi-sided marketplaces.
• Deep analytic ability.
• A track record of influencing peers and executives without authority.
• Comfort operating in a business with real operational history.
• Experience within food delivery, restaurant technology, or B2B logistics is a plus.
• Ability to travel up to 5 days per quarter.

Requirements

• The national total target cash compensation range for this position is $229,000 - $321,000 annually.
• Final offer amounts are determined by multiple factors, including prior experience, expertise, and region.
• ezCater does not sponsor applicants for work visas or legal permanent residence.

Benefits

• Market competitive salary
• Stock options
• 12 paid holidays
• Flexible PTO
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Mental health and family planning resources
• Remote-hybrid work options
• Employee meal program
• And many more goodies

Company Description

ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage their food needs and order from over 125,000 restaurants nationwide.