[Hiring] Director of Network Programs @UnitedHealth Group

Role Description

As Director of Network Programs, you’ll lead the strategy, build, and rollout of both the user-facing UI and the underlying data architecture. You will oversee the design of a scalable solution that captures complex provider hierarchies, ensures data governance, and integrates seamlessly with downstream applications across the enterprise.

This is a demanding position, requiring an understanding of the vision of the product from the point of view of multiple customers, end users, and stakeholders. The primary role of the Director is to serve the end-user, customer, and stakeholders of the product by unlocking value on their behalf. You will wear many hats on an agile scrum team, including:

• Writing features
• Documenting requirements
• Managing backlog
• Verifying and accepting user stories
• Creating process flows
• Creating data flows
• Driving & communicating both tactical and strategic vision

This is a rare opportunity to build a new product from the ground up—within the infrastructure and influence of Optum Health. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Define and Drive Product Vision: Establish the strategic direction for the new provider data platform, aligning it with enterprise goals of standardization, data quality, and operational efficiency.
• Lead Platform Consolidation: Orchestrate the decommissioning of fragmented, legacy solutions and guide regional and business unit stakeholders through the migration to the new platform.
• Build from the Ground Up: Oversee the design and delivery of a brand-new, enterprise-grade UI and back-end platform that supports complex provider relationships and high-scale operations.
• Model Enterprise Complexity: Partner with enterprise architects, data architects, and engineering to design a flexible, extensible data model capable of representing affiliations, groupings, roles, and geographic nuances across providers.
• Manage and Mentor Team: Lead a high-performing team of product managers and analysts, creating a solid product culture grounded in user empathy, agility, and measurable outcomes.
• Engage Key Stakeholders: Work closely with executive leadership and regional platform owners to drive adoption, gather requirements, and maintain alignment throughout the platform rollout.
• Own Integration Strategy: Ensure seamless data flows and integrations with enterprise platforms.
• Champion Data Governance: Build capabilities into the product that enable compliance with regulatory requirements and enterprise standards around quality, lineage, access, and auditability.
• QA test strategy: Risk-based testing, test automation, etc. Documented test cases, and management metrics.
• General change management: Solid vision/leadership, communication, and ensuring teams have the resources to be successful.
• Manage implementation and deliverables: Ensuring delivery is tracking on time and in budget.
• Measure and Optimize: Define key metrics for product success and continuously improve platform performance, usability, and data integrity.

Qualifications

• 10+ years of product management experience, with 3+ years in a leadership capacity.
• 5+ years on an Agile software development project(s).
• 5+ years experience tracking, planning, working on software development projects.
• 5+ years Business Analyst work on software development project(s).
• Familiarity with tools and technologies such as:
• Snowflake (data warehousing)
• Kafka (real-time event streaming)
• Salesforce (workflow/CRM integration)
• MD Staff or equivalent credentialing platforms
• Power BI (enterprise analytics and reporting)
• Experience in analysis of business processes and workflows, and providing evaluations, benchmarks, and/or process improvement recommendations.
• Intermediate Level Microsoft Office (including Word, Excel, Outlook, Visio, OneNote, SharePoint, and PowerPoint).
• Proven success launching enterprise-grade, net-new platforms that replaced or consolidated legacy systems.
• Understanding of enterprise data architecture and integration strategies.

Requirements

• Agile Product Manager Certification.
• ServiceNow experience.
• Experience in a large matrix environment.
• Healthcare Industry Experience, especially working directly or on behalf of Providers to improve their experience.
• CA Agile (formerly known as Rally), Aha, or equivalent agile deployment technology.
• Healthcare Industry Experience.
• Six Sigma experience.
• Customer Journey (especially Provider) experience.
• Experience in healthcare provider data, credentialing, or domains involving multi-entity data hierarchies and affiliations.
• Excellent communication and leadership skills with a track record of cross-functional influence.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.