[Hiring] Director, Digital Experience Ecosystem @Viatris

Role Description

The Director, Digital Experience Ecosystem Lead is responsible for the technology ownership, strategy, performance, and continuous evolution of the Digital Experience ecosystem, with a focus on Content Management Systems (CMS), web and digital channels, experience delivery, integrations, and supporting capabilities.

Working closely with Commercial, Medical Affairs, Corporate Affairs and IT leadership, this role translates business and digital experience priorities into technology strategies, roadmaps, and scalable solutions. The Director will serve as the technology leader for Viatris' CMS platform and broader digital experience ecosystem, enabling consistent, scalable digital capabilities across Commercial, Medical, Corporate Affairs, and other enterprise digital channels.

• Digital Experience Strategy & Business Partnership
  • Serve as the primary technology partner for Digital Experiences, building strong partnerships across Commercial, Medical Affairs, Corporate Affairs, and other channel owners with shared priorities, clear accountability, and joint ownership of outcomes.
  • Define and drive the technology strategy and roadmap for the Digital Experience ecosystem, balancing shared enterprise capabilities with the distinct business, customer, and regulatory needs of each function.
  • Translate business priorities, customer and stakeholder needs, and channel strategies into scalable technology capabilities and digital experiences.
  • Provide strategic technology guidance and recommendations to support digital experience decisions, investments, and future capabilities across the enterprise.
• Digital Experience Product & Ecosystem Management
  • Own the technology strategy and lifecycle of Viatris' enterprise CMS/DXP capabilities.
  • Lead the evolution of web and digital experience capabilities, including reusable components, templates, personalization, content delivery, and scalable global and local site experiences.
  • Ensure digital experience platforms operate as an integrated ecosystem with effective architecture, APIs, integrations, data flows, analytics, and supporting services.
  • Partner across MarTech, CRM, Data, Architecture, Security, Privacy, Compliance, and other technology teams to manage dependencies and deliver connected customer experiences.
  • Provide leadership and oversight across product prioritization, delivery, releases, enhancements, and ongoing platform lifecycle management.
• Platform Operations & Partner Management
  • Drive platform health, performance, availability, security, accessibility, operational readiness, and continuous improvement across the Digital Experience ecosystem.
  • Establish consistent product governance, technology standards, performance measures, and operating practices through close partnership with business and technology stakeholders.
  • Manage technology vendors, system integrators, and service providers, ensuring accountability for quality, performance, timelines, cost, and outcomes.
  • Provide leadership across internal and external technical resources to resolve issues, manage platform dependencies, and support successful delivery across global markets.
• Value, Experience & Innovation
  • Connect Digital Experience technology capabilities and investments to measurable outcomes such as customer engagement, speed-to-market, digital performance, component reuse, platform adoption, and operational efficiency.
  • Establish and monitor measures of platform performance, utilization, experience, cost, and value to inform investment and prioritization decisions.
  • Identify and advance opportunities across personalization, analytics, AI, automation, and emerging digital experience capabilities.
  • Partner with cross-functional business and technology teams to continuously evolve digital experiences based on customer needs, market trends, performance insights, and business priorities.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 12-15 years of experience in digital experience technology, CMS/DXP platforms, Commercial IT, digital product management, or related functions.
• Demonstrated experience leading enterprise CMS/DXP platforms and ecosystems.
• Experience leading enterprise websites and digital channels across global, multi-market environments, including platform architecture, integrations, APIs, reusable components, personalization, analytics, and digital experience delivery.
• Commercial or Marketing experience and a strong understanding of digital customer engagement, omnichannel experiences, content delivery, and marketing technology strongly preferred.
• Experience working across interconnected enterprise capabilities such as CMS/DXP, DAM, CRM, analytics, consent/privacy, MarTech, and customer data platforms.
• Pharmaceutical, life sciences, or other highly regulated industry experience preferred.
• Demonstrated experience leading technology products, enterprise transformation initiatives, vendors, system integrators, and complex cross-functional stakeholder environments.
• Strong strategic, product management, analytical, financial, and problem-solving skills with the ability to translate business needs into scalable technology strategies and solutions.
• Strong executive communication, stakeholder management, collaboration, and influencing skills across business and technology leadership.
• Proficiency in speaking, comprehending, reading, and writing English is required.

Requirements

• Exact compensation may vary based on skills, experience, and location. The salary range for this position is $112,000.00 - $236,000.00 USD.

Benefits

• At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Company Description

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on a number of award lists that demonstrate the impact we are making.

Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.